- Report: #909427
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
Vivint Home Automation BEWARE - VIVANT IS BAD! BAD! BAD! Provo, Utah
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Vivint sales rep. confirmed and installation date and time. That installation never happened. I called the Vivint inside sales number when the installer failed to show, but the inside sales number - said it was after hours (despite is being 10:30 am, 1:30 pm, 2:30 pm) leave a message. Well, message left, no return call.
I called multiple times customer service number, spoke with 4 different customer service agents during the daytime, each said the EXACT same thing, "I sent an email to inside sales, they will get back with you today." Again, that never happened. The sales rep. who sold the system, none of the customer sales reps, nor any other the 'inside sales' reps who were sent emails.
Take this is fair warning - Do NOT sign up for Vivint. Their pitches are good, their equipment seems to be superior in the market, you just can't get it in your house. But even worse - the customer serivce is horrific! I don't think that describes it poorly enough.
Back to ADT I go!
This report was posted on Ripoff Report on 07/10/2012 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-Home-Automation-BEWARE-VIVANT-IS-BAD-BAD-BAD-Provo-Utah-909427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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