• Report: #719347

Complaint Review: Vivint

  • Submitted: Tue, April 19, 2011
  • Updated: Fri, January 22, 2016

  • Reported By: Georgia USA
4931 North 300 West Provo, Utah United States of America

Vivint, INC APX Alarm Deceptive sales tactics, now stuck in contract and unable to move service - more lies and deceit when tried to move Provo, Utah

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When my wife and I first decided to have APX Alarm installed, it was in a house that we were in the process of buying but had not actually closed on at the time.  We were approached by a salesman and a technician in a door-to-door sales pitch where they told us that we could get the system for free and all we would have to do is pay for the monthly fee after that.

From the start it seemed kinda fishy, so we let them in and asked for a moment to look up the company on the internet.  We should have known something was amiss, but at the time the only complaints seemed to be about a dispute with APEX Alarm over the name of the company.  We did not know that APX Alarm had just renamed themselves from Castlerock Security Inc (which I just learned from this website), but that explains why none of the other corrupt activity showed up when we tried to look into the company.  There was nothing about dishonest business practices or poor functioning of the system, and we liked the idea of being able to control the system with our cell phones, so we went for it.

After the deal fell through on the house, we had to move and are now renting.  I called and asked about having the service moved and they said that would be no problem.  When the technician showed up, he seemed embarrassed when he informed me that they would be charging me $100 to move the service and my contract would be extended.  That did not seem right to me, so I had him call his superior and they put me on the phone.

He said that the contract was being extended because they were "upgrading" my service to the newer panel, but when I asked which one was the newer panel it turns out it was the one I already had.  When I asked about the $100, because I was sure that they had told me when I started the service that there would be no fee in the event of a move- he said that it was in the contract and could not do anything if the salesman who did the initial contract had said something different.

The whole time I was having this conversation, the technician seemed uncomfortable with what was going on. When I hung up the phone and handed it back to him, I told him that I would not be paying for anything today and would probably have to take some sort of legal action to get out of the contract.  He gave me his card, wrote his contact info on it and encouraged me to call if I needed him for anything, because he did not think that situation was right.  He did ask that if anything came of it to make sure that his name was kept clear because he was trying to do the right thing.

If a company's own employee is uncomfortable with what the company is doing, that tells me everything I need to know.  When I got the service it was APX Alarm, now it is Vivint and by the time this and other complaints reach the masses it will be called something else.  Someone needs to shut these people down.

This report was posted on Ripoff Report on 04/19/2011 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-INC-APX-Alarm-Deceptive-sales-tactics-now-stuck-in-contract-and-unable-to-move-se-719347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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