- Report: #933911
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
Vivint. Inc. APX Alarms Vivint turned my account over to a collection agency after I LEGALLY cancelled my contract Provo, Utah
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On August 14, 2012, two men showed up at my home selling a home security system. Even though I usually do not give door-to-door salesmen the time if day I let them in and eventually signed a contract with Vivint, Inc. The salesman stated that I would receive 30 days free and he would reimburse me the $99.99 for the installation.
I gave Vivint permission to debit my account for $148.98 for one month of service and the installation. Scott Brown, the salesman stated right before I signed the contract he was going to give me "a $100 bill to reimburse" me for the installation. Once I signed the contract Scott stated he did not have the $100 bill and would bring it by "tomorrow". Tomorrow never came.
Anyway, on August 15, 2012 my wife googled Vivint and found THOUSANDS of compaints. I immedately called Vivint and let them know I was cancelling the contract. I then faxed a copy of the cancellation notice to Vivint (15 hours after signing it) along with a letter explaining why I was cancelling. I was told that the reason I was cancelling needed to be included with the cancellation notice.
On August 16, 2012 I mailed, certified, return receipt requested, the cancellation notice, the letter explaining why I canceled and a copy of the fax confirmation to Vivint. Which they signed for and I received the green card back signed. On the same date I went to my bank and asked to recover the one payment they had already debited. I also placed a "stop payment" on all FUTURE debits.
On August 23, 2012 my bank recovered the money debited from my account. So, you would think I would be OK. Not with Vivint. Today, August 27, 2012 I received a call from a collection agency informing me my account has been turned over to them for collections. I informed them they had no legal right to call me and I hung up. If I can find an attorney to take this case, I am going to sue them.
Stay away from Vivint.
This report was posted on Ripoff Report on 08/28/2012 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-Inc-APX-Alarms-Vivint-turned-my-account-over-to-a-collection-agency-after-I-LEGAL-933911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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