- Report: #967361
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
Vivint Ripping Off the Elderly Provo, Utah
*General Comment: vivint
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My elderly mother moved into an assisted care living facility. She had Vivint Security at her rental. She hasn't lived there in over a year but Vivint is still taking auto payments from her checking account.
She mailed them a letter to stop service. They responded that they needed a letter from the facility. She had the facility send a letter. They're still billing her because they want to talk to her on the telephone to make sure she wants the service stopped. But the number they are using to call was disconnected when she moved out.
She can't remember the password that Vivint needs to make changes to the account so it appears they are going to keep on billing her. They did offer to move the security equipment over to my place and transfer the account to me. But why would I want to do business with a company that takes advantage of the elderly?
This report was posted on Ripoff Report on 11/10/2012 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-Ripping-Off-the-Elderly-Provo-Utah-967361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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