- Report: #883849
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
Vivint. Vivint Security 4931 North 300 West BEWARE: WATCH OUT FOR YOURSELF & THE ELDERLY!!! Provo, Utah
*UPDATE Employee: Vivint Employee
*Consumer Comment: ADT
*REBUTTAL Individual responds: Cameron Carlson
*Author of original report: BALTIMORE, MD SAY NO TO VIVIANT ALARM SCAM!!!!!
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Please be aware! In the Federal Hill area of South Baltimore a young man identified himself as Rep: Cameron Carlson to my husband yesturday and asked if we had ADT. He was according to my husband pitching his company while slamming ADT. My husband told him he would speak w/ me & get back to him. He later asked me if I had ever heard of the 2nd largest security system in the country? I told him it sounded fishy but when I got a chance I will research & let him know if we would switch as we have an outdated alarm but still decent & fully functional w/ ADT already. Today I got a knock on my door around 2pm which I opened the 2nd floor window to answer as we do live in the city & I do not as a rule allow any strangers into nor will I open a door for anyone simply because they have I.D. My husband has been a Police Officer since 1984. This can be a very violent City & I am not a volunteer victim. He told me that "he would upgrade my entire existing system *free of charge & I would pay only around $49.50/month for monitoring. I explained that my husband was not home but gave his cell and asked him to call him around 6pm on his cell. I then looked at the "Contract" he had collected my husband's full name, address & phone number AND he had already written a contract stating the following - GO! Control & Siren 1@ $699.00 subtotal $699.00, but no charge to us, 6 door/window @ $60.00/each but again no charge, "hand written Glass Break 1 @$200.00; subtotal 1@$200 & no charge for total price, as well as 1 warranty hand written again for a price & subtotal of $200 but zero total price to us. Also throw in a $198 Installation Charge, $198 subtotal & o total price. So, the total price before any monthly monitoring was $1657.00, the subtotal was $1657.00. Yet the proce is somehow zero. Per my conversation w/ him totay EVERYTHING WAS FREE BUT MONITORING... FOR A LOCKED IN, IRON CLAD & 42 MONTHS!!! NO WAY. I don't even know them nor have I ever heard of them yet I was actually going to be bullied into this? NOTHING felt right. Why a contract w/ just a conversation? Why the 4 trips in only 2 days yet no calls (althow he told my husband he was Morman & perhaps they have rules about cell phones I am not aware of?) Had this been handed to an elderly person to sighn they probably would and I have a very hard time as being in sales for 15 years myself with ANY company that slams their competitor, announces they are the 2nd largest Co in the US & goes door to door soo aggressively. He told me another story today. Absolutely zero charge for all of the above & we only pay for instullation as our alarm is "so out of date". Instead of calling my husband's cellphone at 6pm he stopped by & we didn't answer the door he returned again at 8pm and again we didn't answer the door. BEWARE of ANY COMPANY THAT LOCKS YOU INTO A 42 MONTH CONTRACT! Sells by slamming a compeditor, or changes any part of any oral or written agreement on 2nd visit. The choice is yours. I DECLINE! Too Pushy & this young man talks fast & could easily get a signature from an elderly or not well educated person just by talking about things that are simply not true. Or degrade your current equiptment as opposed to telling me why theirs can help fulfill my needs better. I have a terrible feeling that there will be many homes w/ new alarm systems they My husband asked him if he worked for ADT & he hesitated bit then said no. Positive experiences equal positive companies that do not slam or claim to be an affilliate of the competition. 4 trips to my home in 2 days is DESPIRATE. Thankfully we are not. BEWARE!!! I am quite certain he will be back again tomorrow.... Don't Sighn anything ever unless your comfortable & take the time to actually read it or have it explained to you. This is a contract, not "just some notes". Be aware Baltimore!!!
This report was posted on Ripoff Report on 05/16/2012 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-Vivint-Security-4931-North-300-West-BEWARE-WATCH-OUT-FOR-YOURSELF-THE-ELDER-883849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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