- Report: #726779
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
Vivint formerly APX extra charges Provo, Utah
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I too was told that my Vivint contract was for 36 months, only to find out later it was for 39 months. Shortly after our system was installed, my wife was disarming the system for the first time and accidentally tripped the alarm by nervously double punching our code numbers. She spoke to the woman from Vivint trying to explain what was going on, by this time in a panic, but the woman cut the connection. Approximately 1/2 hour later, a local security company showed up and I told them what had happened and they left. Several weeks later, I received a bill from Vivint for $45.00 to cover the security companies visit. I was never told that they would ever call anyone other than the police, ambulance or fire department. I have contacted Vivint many times over this but they insist they want the money. Their practices are deceptive at sales time and bloodsucking during the life of your contract.
This report was posted on Ripoff Report on 05/07/2011 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-formerly-APX-extra-charges-Provo-Utah-726779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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