• Report: #769780

Complaint Review: Vivint

  • Submitted: Fri, August 26, 2011
  • Updated: Thu, January 21, 2016

  • Reported By: Marine,Disabled Vet — HARTFORD Alabama United States of America
Vivint
4931 NORTH 300 West Provo, Utah United States of America

Vivint inc. APX Misleading and Misrepresentation Provo, Utah

*Consumer Comment: DON'T

*Consumer Comment: I'm not sure what being a marine, disabled vet has to do with this,

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I'm reporting this company called Vivint  formally APX. They install home security systems. My complaint or complaint's are numerous. First sales pitch is pushy and misleading ; I was told if I put a lighted sign in my front yard [Which is not lighted by the way] that they would pay for all equipment and installation fee's which I hope are true; but I did not receive all the thing's that were promised. And I was told that this offer was the last one of it's kind unless my neighbor's purchased it first except they were telling everyone who came to the door the same thing' And also I could not read my copies of the contract. Then the installer was at my door before I signed the paper or had handed the man any money. I guess he just happened to be in my neighborhood that was fast. Then that set me to thinking so I went online and checked out with Consumer Report's and the BBB and found numerous complaints of various sorts and a few like my own. Not to mention the complaints right there in Provo Utah were the company is based and also many more from around the nation not mention one from my own state that very month. Needless to say that did not install confidense  in the company or their product. So I do not fill very comfortable at this time with my purchase.


This report was posted on Ripoff Report on 08/26/2011 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-inc-APX-Misleading-and-Misrepresentation-Provo-Utah-769780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

DON'T

AUTHOR: mr rik - (USA)

let these guys in your house.
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#2 Consumer Comment

I'm not sure what being a marine, disabled vet has to do with this,

AUTHOR: Ken - (USA)

but I also have Vivint and have been very pleased with the service and equipment.

I got a similar tap dance from the salesperson, but knowing this, the service still looked good and turned out that way. 

If your sign(s) aren't lighted, call their customer service and they will provide them.

After a year, I have NO complaints.

Just be sure to read your contract, as there is a specific time frame to cancel after the contract is up or you'll be automatically renewed. 

Good luck, we really like our system/service.
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