- Report: #979619
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint5132 North 300 West Provo, Utah United States of America
Vivint APX Alarm Ripoff King Provo, Utah
*Consumer Suggestion: From the first page of your Vivint/APX contract Section 2.4
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Their salesman came to my house at dinner time, and used high pressure tactics to sign me up. He mentioned that the contract will be for 39 months, but didn't mention that I'll have to cancel 1 month before the contract is up, otherwise I'll be automatically signed up for another year.
I signed up, and at the end of the contract term tried to cancel. That's when I discovered what a scam this company is running. It's identical to what other people have already reported : they didn't receive my cancellation e-mails, I have to fax in a signed letter of cancellation, etc, but they told me after I fulfilled their ridiculous requirements that I can't cancel. Isn't a contract suppose to be a consent between two parties to enter into a transaction ? Obviously this company think they can shaft you anyway they want to.
In the end I have to get a new credit card number so they won't be able to continue to charge my credit card without my consent. They threatened to send my account to a collection agency. If they do, I'll take them to a small claim court and we'll see what happens.
Beware if you're thinking of doing business with this company.
This report was posted on Ripoff Report on 12/08/2012 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-846074/Vivint-APX-Alarm-Ripoff-King-Provo-Utah-979619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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