• Report: #901511

Complaint Review: Vivint

  • Submitted: Fri, June 22, 2012
  • Updated: Mon, January 11, 2016

  • Reported By: kesha706 — Huntersville North Carolina United States of America
Vivint
4931 N 300 W Provo, Utah United States of America

Vinvint Home Security / APX Home Security  Provided incorrect information when initially called to cancel service due to relocation, upon following verbal instructions was told this was not the proper procedure for cancellation and automatical Hephzibah, Georgia

*Author of original report: Rebuttal

*Consumer Suggestion: Here's what the front page of myAPX/Vivint contract says...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Be ware this company is a rip off.  Signed 5 year contract.  Called after year 3 to info them I was moving.  Was told to avoid early termination keep for following 2 years which I did.  Was told call back in June2012 (in April 2010) to have cancelled.  Called today was informed could not accept phone request for cancellation additionally letter had to be received in first half of June...WTH?!?!?  No information on internet regarding cancellation policy nor address for sending said cancellation.  Only way to know is have original contract in hand (from five years ago mind you) or call and run risk of being provided vague misleading information as I was.  So now in automatic renewal for 12 mos at an address I no longer live at and absolutely nothing I can do about.  Single mother of 4 children with other uses of $600 for the next year.  This is not right. :(


This report was posted on Ripoff Report on 06/22/2012 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-86404-5816/Vinvint-Home-Security-APX-Home-Securitynbsp-Provided-incorrect-information-when-initia-901511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Vivint

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rebuttal

AUTHOR: kesha706 - (United States of America)

It's very obvious that you do work for them.  As mentioned I was in the process of moving, misplaced paperwork and called to get procedure.  Was provided misinformation.  If I can not rely on the most current information provided by their paid representives, what recourse do I have remaining?  Furthermore, if they stand so solidly behind the termination policy why is it not posted online on their webpage.  This company is under handed, as you can see from the Better Business Bureau.  I am not the first nor last with a similar complaint.  You are fooling yourself if think a business that operates like this will last much longer.
Respond to this report!
What's this?

#2 Consumer Suggestion

Here's what the front page of myAPX/Vivint contract says...

AUTHOR: Ken - (USA)

"2.4 TERM FOR SERVICES,  THE ORIGINAL TERM OF THIS AGREEMENT STARTS ON THE DAY THIS AGREEMENT IS SIGNED AND CONTINUES FOR FORTY TWO (42) MONTHS, AND WILL AUTOMATICALLY CONTINUE FROM YEAR TO YEAR THEREAFTER UNLESS CANCELLED BY EITHER OF IS IN WRITING NO LATER THAN THIRTY (30) DAYS BEFORE THE END OF THE ORIGINAL TERM OR ANY RENEWAL TERM. 

It is in the same format, all caps, bolding and underlining as above...really hard to miss or misunderstand.



It is NOT their responsiblity to make sure you keep your original signed, contract.  Why WOULDN'T you keep a contract available for its full term?



You screwed yourself.



No0, I DON'T work for them.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X