- Report: #869171
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
VivintInternet United States of America
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Their 36 months contract "renews" itself every year after the intital 36 month contraqct unles you cancel it prior to it self renewing!! I do not recal seeing this nor being told this. Usually contracts expire after their intial minimum coverage period. in this case 36 month. After this they are usually able to be terminated at the descretion of the home owner.
This is NOT the case with Vivint. I was explained the cancellation process last Friday. Here is how they explained it.
First you must fax them a signed letter stating your requesting to cancel services PRIOR to the renewal period. The you continue to pay the $49.99 a month unitl the 36 month original contract is up OR the renewed 12 months contract which most people dont know about. Then you must call back to customer service 6 days priro to the cancellation date to re-verify that the letter you sent in requesting cancellation is still valid and you want the service cancelled still. Bascially this is where you hear, again, a sales picth of reducing your payment by $5 a month and they'll do this and that for you to keep you as a customer. Oh yeah, they wanted me to sign up for a 42 month contract if I chose to take a reduced temporary rate of $5 too. ha ha.
IF you dont call 6 days prior to the requested cancellation date then your contract will renewal as scheduled again for 12 months. If you call after the renewal date it is at Vivints descretion if they allow you out of the renewed 12 month contract or not... The whole process was just crazy and I can't beleieve I did not inform myself more on how this company operates!!!
This report was posted on Ripoff Report on 04/16/2012 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/internet/Vivint-Alarms-Apex-Contract-Review-a-MUST-Internet-869171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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