ED Magedson – Founder
Vizio, Inc.39 Tesla Irvine, California United States of America
We were watching a movie last night on our DVD, of course through our Vizio 42" TV. The screen just went completely blank, no picture and no sound. No one was near any remote or equipment. We just sat there. I figured it must be some simple electronic glitch.
The TV is not even 2 years old. I couldn't imagine a TV, which cost over a $1,000.00 would last less than 2 years. So I got out the manual followed all the troubleshooting advice, and nothing, just one dead TV.
Since Tech Support is closed on Sunday I have to wait until tomorrow to call this in. So I got on the Internet and began searching to see if I could find a resolution that way. Then I became educated. This is an epidemic problem of Vizio. They call it "The Black Screen Death". And countless folks have reported the exact same thing we experienced last night.
There's no excuse for this and the Vizio Company should be made to either completely restore these units at their total cost, or give folks vouchers for them to purchase new TV's in the same price range, but not necessarily Vizio's. So I will call in the morning. You all know what's going to happen right? Just read the other folks experiences. I've owned my share of TV's in my lifetime. A less than 2 year TV? Never heard of such a thing. Vizio should be made to pay for this and their products banned from America until they can produce a product worth the money.
This report was posted on Ripoff Report on 10/17/2010 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vizio-Inc/Irvine-California-92618/Vizio-Inc-I-have-a-less-than-2-year-old-42-Vizio-TV-the-screen-went-blank-many-simil-652105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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