• Report: #832293

Complaint Review: Vizio

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  • Submitted: Wed, February 01, 2012
  • Updated: Fri, June 01, 2012

  • Reported By: Scott Presley — Cumming Georgia United States of America
39 Tesla Irvine, California United States of America

Vizio Vizio: Great TV's, Horrible Customer Service, Will Never Buy Again! Irvine, California

*Consumer Comment: Missing some of your story?

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Bought a total of 4 Vizio TVs from Costco at the same time. One starting showing multiple colored lines across screen. You have 2 options for returns/repairs. You give them your credit card and they send out a replacement immediately while waiting for you to get their TV. They are just supposed to hold the card in case you don't return the other. Oops, they failed to tell me that if I used a debit card that $450 came out of my account until they received the broken TV and processed. Well this took a grand total of 3 weeks to happen. OK a mistake, no big deal. Same TV broke again with same
issue 6 months later. No biggie, maybe having issues with this model, other ones I have are great. Called to return again. This time opted for option 2. I return TV, they send out brand new TV this time, no credit card. Called in beginning Of Dec 2011 and opened up case and asked for return box and R/A. One week, went by, two weeks, three weeks, still no box. Gave benefit of the doubt. Xmas time must be busy. Called right after Xmas. Box had not been sent.

Couldn't tell me why and would call me back. No call back. Called 3 days later was given same answer. Called 2 days later still no answer and would call me back. Called 3 times in one week and was promised a call back that I never received. Oh by the way, it has now been 5 weeks since I was told a box would be sent to me. I demanded that a tv now be sent to me and I would return their TV once I got theirs without a credit card since they had epically failed on getting me this box in a timely manner. I was told on the 4Th call in a week now that a supervisor would now get involved and would call me and that my request seemed reasonable. Guess what, no call.

Shocker. But I did get an email telling me a box has been shipped out now almost 7 weeks later. An email auto response. Not a phone call. Again I called and said this is unacceptable and again they refused. Told them I would never buy another TV from them because of their horrible customer service. They were polite but didn't seem to care even after I said I was going to post to the most popular sites and tell everyone I know not to buy. Here it is Feb. 1st 2012 and I am still without a TV. Called yesterday and they said it should ship today. One more week of shipping time and will have been almost 9 weeks to replace this TV. If it even gets here. I didn't care that it was the second repair that it needed in 6 months. It happens, things break. It's what happens after there is an issue that shows the true character and integrity of a company. As promised I am posting this to the most popular consumer advocate sites and have sent this to Costco as well.

Beware guys and gals. Love the TVs hate the service.

This report was posted on Ripoff Report on 02/01/2012 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vizio/Irvine-California-92618/Vizio-Vizio-Great-TVs-Horrible-Customer-Service-Will-Never-Buy-Again-Irvine-Califor-832293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Missing some of your story?

AUTHOR: chefabe - (United States of America)

My dealing with Vizio has been very good! They have US tech support so you can understand who you are speaking with (No Indian or Pakistani accents).
Vizio offered to give me some product for my troubles. I have a hard time believing that all that you went through they didn't do the same.
You also mention Costco in your report. Did you try to resolve anything with Costco?
It was your bank that charged your debit account; not Vizio. When I gave my credit card Vizio just placed an authorization on it. Vizio made it VERY plain to me that I had to use my credit card. Could it be that since your debit card has the VISA or MasterCard emblem on it you thought it was the same?
It is too bad you had some poor customer service causing frustration. It happens to everyone. Yep!
May you find peace in your life some time, sir
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