- Report: #1160595
Report - Rebuttal - Arbitrate
Complaint Review: Vizio
Vizio Knowingly Selling Bad TV's, Not Honoring Recall Irvine Nationwide
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These TV's are broken. They work for a while, but it's only a matter of time before the T-Con chip goes out. Vizio issued a "voluntary recall" of this issue, which can be found on Vizio's website. Instead of honoring the recall however, they just relabeled the TV's as "Recertified" or "Refurbished." I had the TV for just less than six months when the picture went out. When mine stopped working I called Vizio Customer Support, who told me they would send someone to fix it. They called me the next day and said they actually weren't going to fix it because it's recertified. I took it to a repair shop, who then called me and told me that the problem was the recalled T-Con chip and that I needed to get Vizio to have it fixed. I called Vizio Customer support again and they told me that the chip had already been replaced by Vizio, before Walmart even had it. The repair shop told me to call them again and ask for proof because the technician didn't believe anything had been done. When I asked Vizio for proof, the customer support rep initially gave me a reference number. I asked if that would show me and the repair tech that the chip had been replaced. She then told me her manager could send me an email containing this proof. When I told her I wanted the email, she eventually admitted that there was no email and that Vizio had no proof that the chip had been replaced. I pointed out that either way, Vizio should stand by their repair if they replaced the part and if not, they should honor the recall. She told me that there was no warranty at all on the TV so Vizio was not going to do anything about it. At one point she told me that there had been a 30 day warranty period, but I had purchased the TV six months ago. I pointed out that the TV should have lasted longer than six months, I had caught Vizio trying to lie about having fixed it, and that it should be fixed regardless of warranty status because of the recall. She acknowledged what I said, then told me she would get her manager and see if there was anything they could do. She came back and told me that Vizio was not going to do anything about it. Vizio issued the recall to make them look good and is selling all of the TV's as recertified/refurbished so that they don't actually have to fix them or honor the recall.
This report was posted on Ripoff Report on 07/08/2014 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vizio/nationwide/Vizio-Knowingly-Selling-Bad-TVs-Not-Honoring-Recall-Irvine-Nationwide-1160595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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