• Report: #408909

Complaint Review: Voice Mail Services

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  • Submitted: Tue, January 06, 2009
  • Updated: Tue, January 06, 2009

  • Reported By:Fort Wayne Indiana
Voice Mail Services
PO Box 667 Palm Harbor, Florida U.S.A.

Voice Mail Services Billing on Phone Bill for Services Not Ordered Palm Harbor Florida

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On 1/5/09 I was filling out various online surveys and forms. One was for $1,000 in free coupons, but it started asking for information I was not comfortable providing, so I closed out of it without completing it. Apparently, they had enough information though - my email address and my telephone number. I received the following e-mail shortly thereafter from 4VmService@4vmservice.net:

Dear (my name),
Thank you for selecting Voice Mail Services as your Voicemail Service Provider.
To begin using the service you will need the following information:
Your 800 number: Here they provided an 888-number
Your Personal Mailbox number: here they provided a 7-digit number
Your PIN This is where they entered my home phone number.

To start using your voice mail service simply dial your 800 number and follow the instructions. It is recommended you change your PIN upon first using the Voice Mail service for your security. The voice mail service is designed to allow friends, family and business associates to leave you messages 24-hours a day, seven days a week by dialing your Voice (800) number and entering your personal mailbox code. The service allows you unlimited messages and the calls are toll free for you and everyone else. There is no contract and the service can be cancelled at anytime. Simply give out your private (800) number and your personal mailbox number to those individuals you wish to leave you messages. When they want to leave a message they dial the (800) number and enter your mailbox number. The system plays your personal greeting and leads them through the process of leaving a message. At the completion of the message we will save the message and immediately notify you through email that you have a message. You can also call your 800 number and the system will tell you that you have a voice mail. You can retrieve and listen to your messages in two ways; by dialing into the system using the (800) number or by logging onto the website by simply clicking on Account Management Console.

The monthly service fee is $14.95 per month and will be billed automatically by Voice Mail Services, to your monthly telephone bill each month thereafter on the anniversary date until you cancel your service.

Should you have any questions, please feel free to contact our Customer Service Division at 866-473-1981 or you can write us at Processing Center PO Box 667 Palm Harbor, FL 34682-0667. You can receive information about your account, process changes and / or manage your mailbox from any PC with an Internet connection by logging onto our website by simply clicking on Account Management Console.

Again, thank you for selecting Voice Mail Services and we look forward to serving you.

Coupon Info:
Don't forget to take advantage of your $1000 in Grocery Coupons! It's as simple as clicking here and entering the information above to select the coupons of your choice. There is no hurry to use your coupons - visit the site as many times as needed to collect your $1000 in grocery coupons - there is no time limit!

Thank you;
Customer Service
Voice Mail Services

They had a couple of links to click on, but I did not click on them. I e-mailed my telephone service provider a copy of their e-mail and advised that I did NOT order this service and do NOT authorize the charges. I will be speaking to my phone company by phone tomorrow as well. I am not sure if I should contact Voice Mail Services at the number they provided or not to tell them to cancel a service I never ordered the service in the first place.

I'm sharing this information to hopefully save others some grief - even half-filling out a form for some silly grocery coupons can cost you dearly. I am hoping that I've caught this in time.

Riptoff
Fort Wayne, Indiana
U.S.A.

This report was posted on Ripoff Report on 01/06/2009 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Voice-Mail-Services/Palm-Harbor-Florida-34682/Voice-Mail-Services-Billing-on-Phone-Bill-for-Services-Not-Ordered-Palm-Harbor-Florida-408909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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