• Report: #454420

Complaint Review: VoiceNet Telephone, LLC.

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  • Submitted: Fri, May 22, 2009
  • Updated: Fri, May 22, 2009

  • Reported By:Waconia Minnesota
VoiceNet Telephone, LLC.
Internet U.S.A.

VoiceNet Telephone, LLC. SCAM USBI Charged me for Long Distance Service through my phone bill, I never signed up for the service. Internet

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My personal computer became infected with a virus several months ago. I didn't know how bad it was until I started receiving magazine in the mail that I had never ordered.

My home telephone bill is automatically deducted from my checking account and all of a sudden I noticed the amounts being deducted had been increasing and I had not changed my service or anything. Normally I just toss my phone bills and never open them. BIG MISTAKE # 1. When I opened the most recent bill I noticed these charges for VoiceNet long distance service for Mar 8 & Apr 8, 14.95 each month and two .41 charges for Single Bill Fee, whatever that is.

I called USBI to have the charges removed from my account and they will not let me, I've called 3 times and sent in my information on the internet (www.billview.com) 2 times. I also left a voice mail for them today, still no response. The 3 times I have spoke with them they 'claim' they can't remove the charges until they send me the registration information to my email. I have given them 3 email addresses to use, of which the information never gets to me, they claim it must be going to my spam, but no, I check my spam as well and nothing.

Now yesterday I received my May bill and there goes the Apr & May charges on there again. So now not only are they not responding to me, they are now double charging me.

I'm so fed up I don't know what to do.

Melissa
Waconia, Minnesota
U.S.A.

This report was posted on Ripoff Report on 05/22/2009 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/VoiceNet-Telephone-LLC/internet/VoiceNet-Telephone-LLC-SCAM-USBI-Charged-me-for-Long-Distance-Service-through-my-phone-b-454420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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