- Report: #696923
Report - Rebuttal - Arbitrate
Complaint Review: Volaris Airlines
Volaris AirlinesInternet United States of America
Volaris Airlines Bait and switch false advertizing glazed with iresponsability , Internet
On the way back from Guadalajara they also canceled and placed me on a flight to Mexico City with a layover. I had asked for a wheel chair for my 82 year old mother with a kidney infection in Mexico city and none was provided,
When I was at the airport a Volaris rep told me not to worry Volaris would make it right with the ON TIME GUARANTEE, which I see is right on their website. However when I called them about it they refused to take any responsability. They also refused to provide any names or numbers for me to call to pursue any further contact.
I have to ask what would have happened if my mother would have died or futher injured herself?
Volaris was decietful, unprofessional, incompetant and rude in so many ways. I can not see why SouthWest air would associate with them and I feel as though something should be done to prevent false advertizing and bait and switch techniques in business.
I am open for suggestions.
This report was posted on Ripoff Report on 02/18/2011 12:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Volaris-Airlines/internet/Volaris-Airlines-Bait-and-switch-false-advertizing-glazed-with-iresponsability-Internet-696923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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