- Report: #962858
Report - Rebuttal - Arbitrate
Complaint Review: Volaris Arilines
Volaris ArilinesInternet United States of America
Volaris Arilines Partner of Southwest Airlines Ripoff,no refund, no exchange and mental anguish , Internet
We went to ticket counter and while waiting behind a guy arguing with the seller we heard an announcement on the loudspeaker calling for people to start boarding for our flight to Guadalajara. Now, the plane was already suppose to be boarded and closed so why did they just ask to board the plane?We went back to confront the employee and she said that it was too late for her to print the boarding passes. It only takes seconds unless she's writing them out by hand. When we pressed the issue she got on her radio and turned her back to us and ignored us. We went back to the ticket seller and she said it was after 7pm and couldn't do anything. She turned off her computer and walked away from us and never excused herself. Now, the only 2 airline employees are ignoring us and blatantly disrespecting us.
I called the call-center for help and they had no answers just more excuses. Their "solution" was for me to now buy another ticket for the following day. So not only do I miss the funeral but I lose my money and they asked me for more money. Can these idiots be more serious? I had no place to stay and no place to go and did they care? You damn right they did not and they went home. I then had to pay another $30 usd to go 6 miles back to the border by a cab and go back to the border. To top it all off. At 7:15pm my flight time I was outside until 8:20pm and the plane never took off. The flight must have been cancelled due to sale shortages but they denied it in order to keep my money. I'm not the only one with the issues. Upon returning I have found hundreds of reports against them. It is time this company gets brought to justice or shut down. They made me miss something that I can never get back. My last chance to see someone who I will never get to see again and they will pay.
This report was posted on Ripoff Report on 10/31/2012 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volaris-Arilines/internet/Volaris-Arilines-Partner-of-Southwest-Airlines-Ripoffno-refund-no-exchange-and-mental-an-962858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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