• Report: #748971

Complaint Review: Volkswagen Group of America

  • Submitted: Mon, July 04, 2011
  • Updated: Mon, July 04, 2011

  • Reported By: Maria — Holyoke Massachusetts United States of America
Volkswagen Group of America
2200 Ferdinand Porsche Drive Herndon, Virginia United States of America

Volkswagen Group of America Defective automobile and major safety issue Herndon, Virginia

*Consumer Comment: So...

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I have a 2001 VW beetle 1.8 engine.  The vehicle was a lemon from the beginning but I did not know about the Lemon law and actually this appears to be a consistent problem with VW's regardless of the model, especially the beetles. 

The problems are as follows:
The check engine light is always going off.  Right now it has been good for about 3 weeks.  From the beginning the check engine light went off but I did not care as much, because it cost me aggravation and time with regard to trips but it was fixed for free.  When the warranty expired, now it was a monetary issue. 

To this day, the CEL goes off constantly.  For the past year, my car has been shaking when i put the key in the ignition and it needs to be warmed up for about a minute or so until the tachometer is below 1, for the tach to stop shaking. 

I recently had a fuel injection service and this helped the problem I was having with starting the car.  For the past 3 months , in addition to the major shaking when turning the ignition, i had to press heavily on the gas peddle or the car would die in the driveway. 

After the fuel injection service, now there are no more start up problems and the shaking is done but now it feels like there is this pressure and its going to burst.  My car is also stalling at stop lights or whenever I come to an abrupt stop.  It has stopped once on the highway after the fuel injection service and a few times before the fuel injection service.

My 02 sensor was recently replaced but this stalling in traffic or on the highway is a major worry and it is very dangerous.  There are less than 68000 miles on this car and i do not travel too far with it.  Replacement parts have been needed and if its not one thing , it is something else.  The electrical system, fuel system or ignition system is incredibly sensitive.  a consumer should be able to drive a car and not worry that it will not start with a 2 year old battery that has a 75 month life span or stall or even explode upon putting the key in the ignition. 

Recalls for the ignition coils, automatic windows, sunroof drain, etc. have been done for this model but nothing for fuel, electrical, and ignition.  I will never buy a VW again.  I thought I was buying a quality car with a great and really awesome look but functionality and performance counts more than beauty of a car.  My car also had problems with a knocking movement while in motion and it continues to have low power while driving even with the 4 new spark plugs, new fuel filter, and fuel injection system.  These cars are major safety accidents waiting to happen.  Research before buying a car and VW should help consumers and work with them.  It is not the consumer's fault but rather their misleading and deceptive advertising for a defective product.

This report was posted on Ripoff Report on 07/04/2011 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volkswagen-Group-of-America/Herndon-Virginia-20171/Volkswagen-Group-of-America-Defective-automobile-and-major-safety-issue-Herndon-Virginia-748971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

So...

AUTHOR: Robert - (U.S.A.)

This is a 10 year old car with 68,000 miles.

From the beginning the check engine light went off but I did not care as much, because it cost me aggravation and time with regard to trips but it was fixed for free.
- So how many times did it go off under warranty?  What were the reasons?

This car has been out of warranty probably 5-7 years.  So exactly how many times have you taken it back since the warranty expired.  Again what is the reason for the Check Engine Light.

For the past year, my car has been shaking when i put the key in the ignition and it needs to be warmed up for about a minute or so until the tachometer is below 1, for the tach to stop shaking....I recently had a fuel injection service and this helped the problem I was having with starting the car
- So you let the shaking go on for a year before you did anything?  You are saying that at no time during that year did you take it in for it's regular maintenance and mention this problem?  Because if it just needed the fuel injector service that is not a lemon that is maintenance.

My 02 sensor was recently replaced but this stalling in traffic or on the highway is a major worry and it is very dangerous.
- Again this is a 10 year old car so maintenance yes...lemon no.  By the way has it stalled since?

Replacement parts have been needed and if its not one thing , it is something else.

- Yep and that is a shock to you for a 10 year old car?  As the car gets older you are going to need more replacement parts.  If you have not done proper maintenance, it is going to continue to catch up to you, and it won't be just one thing but many things.

a consumer should be able to drive a car and not worry that it will not start with a 2 year old battery that has a 75 month life span or stall or even explode upon putting the key in the ignition.
- Are you some secret spy?  Seriously if you are afraid that the car is going to blow up if you turn on your ignition you need to hand your keys over to the nearest responsible adult so that they can park the car and then throw away the keys so you can not get behind the wheel.

It is not the consumer's fault but rather their misleading and deceptive advertising for a defective product.
- Based on what you wrote here, I wouldn't be so sure that this particular consumer(you) isn't at least partially at fault.







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