- Report: #7113
Report - Rebuttal - Arbitrate
Complaint Review: Volkswagon Of America & Star Motor Company
Volkswagon Of America & Star Motor Company3800 Hamlin Road- MI & Rt 19 S.- WV Auburn Hills, MI & Clarksburg WV, MI, WV U.S.A.
Volkswagon Of America ..Star Motor Company, WV Terrible Service Department
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My check engine light has been on since around 18,000 miles and every time I tell them about it they reset it and say everthing checked out ok...how does everthing check out ok when your check engine light keeps coming on.
I believe they say that because they were waiting for my warranty to expire so they could charge me to fix the major problem that is so apparent. So finally I called Volkswagon Of America to report it to them..oh yeah i haven't been able to drive my car for over a month, since it is broke down. They said they would contact Star Motor Company to resolve the problem, yeah right!
It was three days later I called them back to ask them about the progress and they said they were gathering information. Three more days has went bye without a response. It is a major inconvenience to have a 25,000 dollar car that hasn't even been in the rain and is in immaculte condition (showroom) to be sitting in my garage broke down.
I have since contacted the Better Business Bureau Auto Hotline 1-800-955-5100 to file a complaint. They sent me a form to return to them to try and resolve the matter. I don't understand how you buy a new car and it is a piece of junk. Then I find out my car was made in Mexico, man that blew my mind! I thought I was buying a piece of german engineered technology..I was wrong!!!
This report was posted on Ripoff Report on 10/13/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Volkswagon-Of-America-Star-Motor-Company/Auburn-Hills-MI-Clarksburg-WV-MI-WV-48326/Volkswagon-Of-America-Star-Motor-Company-WV-Terrible-Service-Department-7113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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