- Report: #887129
Report - Rebuttal - Arbitrate
Complaint Review: Volkswagon
Volkswagon2200 Ferdinand Porsche Dr. Herndon, Virginia United States of America
Volkswagon VW VW knows its 1.8L Turbo engines are defective - in fact they have ALREADY been sued over a known issue with sludge and yet they are requiring owners eat repairs Herndon, Virginia
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First - I am 1000 miles over the 120,000 mile limit set by a class action suit that expired 1 year ago! Under which then I have no coverage. Now VW is saying that they have an unlimited mileage extended warranty, but the parameters are so stringent that I do not know any normal person who could actually meet them. I have to supply every single maintenance receipt for my vehicle for the 5 years that I have owned it and if I miss even ONE - it disqualifies me. Even the government doesn't require records to be kept longer than 3 years! They also maintain that owners MUST change their oil every 5000 miles. Well, I have exceeded that a few times - YET I can prove that I have been consistently changing the oil with their specified Oil grade ( which is three times more expensive by the way than regular oil) I have also put nothing but PREMIUM gasoline in the vehicle. I have been told that because I have taken such care with my vehicle it is probably the reason that I have been able to drive it longer than most without having this issue. But now that I do have the issue and am faced with $2500 in repairs on an 8 year old vehicle that I used to love dearly because of the VW brand and the quality that it stood for and VW turns their back on me. So I get punished for taking better care of my vehicle than many becuase my car actually lasted longer than expected and VW says sorry, oh well!
I hope that anyone else who has one of these vehicles does not get this same treatment. In addition, perhaps VW will get the hint that this is not acceptable customer/owner support and they should really reconsider this issue and at least meet owners like me half way. If I didn't take care of the vehicle PERFECTLY cut me some slack - at least meet me somewhere - don't turn your back on me. I would have been a VW loyalist forever, but not I will not buy their products and will advise others to do the same. Sorry VW, I hope YOU have a nice day - mine is ruined.
This report was posted on Ripoff Report on 05/23/2012 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volkswagon/Herndon-Virginia-20171/Volkswagon-VW-VW-knows-its-18L-Turbo-engines-are-defective-in-fact-they-have-ALREADY-be-887129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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