- Report: #849711
Report - Rebuttal - Arbitrate
Complaint Review: Volunteers Of America
Volunteers Of America618 E Walton Pontiac, Michigan United States of America
Volunteers Of America ripped off on vehicle sale Pontiac, Michigan
*General Comment: used car charities
*Consumer Comment: Private sale
*Author of original report: In my defense!
*General Comment: Another dumb used car purchaser
*Author of original report: I will not stop here
*UPDATE Employee: Rebuttal
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Shortly after leaving the car lot the truck broke down. We got it running again and drove back to the car lot. By this time there wasn't anybody there, so we got the vehicle home and called the lot first thing the following morning. We were instructed to take the vehicle to be diagnosed by our mechanic and call the lot on Monday morning.
Our mechanic looked over the truck and found several things wrong. Including problems with the transmission,a bad transfer case that had been sealed with putty, steering column damage, stabilizer arm, lower ball joints and a few other issues. All in all totaling $5,000 in repairs just to make it safe to drive. He informed us this vehicle should have never been allowed to leave the car lot and that we are very lucky we made it home without harm.
We then contacted the car lot and told them what our mechanic had found wrong. They told us once a vehicle leaves the lot it was no longer in their hands. My husband asked if a women with 5 young children came to them for a vehicle would they sell her a bad car, the man replied "the same rules would apply". I then contacted the "higher ups" at V.O.A after 2 days and several phone calls I finally received a call from the director.
I explained to him the situation and was pretty much told the same thing. It was almost as though they have a standard print out of responses to read off. I wasn't asking for a cash refund I was willing to pay for the vehicle to be towed back to them (60 miles) simply to exchange for a vehicle that was safe for my family. Again I was "reminded" it was no longer their problem.
This report was posted on Ripoff Report on 03/06/2012 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volunteers-Of-America/Pontiac-Michigan-48340/Volunteers-Of-America-ripped-off-on-vehicle-sale-Pontiac-Michigan-849711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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