- Report: #1158561
Report - Rebuttal - Arbitrate
Complaint Review: Volusion Inc
Volusion Inc Volusion Volusion did not honor agreement wasted my time Volusion rip off Volusion scam Volusion lied Austin Texas
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I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including previewers could be migrated over and that all product options would be handled by the migrations team. I provided everything needed in detail and was also told that the slider and additional category images could be added at no cost. The only catch, I need to splurge on a premium template. At first I was told to select one for $595 or more, then $895. I selected and purchased a template for $895. Then they wanted to charge me $495 for the sliders and $300 for addition of the two additional category images. I disagreed, but finally relented and agreed to a discounted rate. They still overcharged what they stated and forgot to mention the $495 only included really crappy basic sliders. They agreed to refund for the slider since I could create a better one in my sleep, but they never did. Then the real issues started. They could not transfer my previewers and I was told to find a company that could build them for me or find software that was compatible with their platform. Hardly anyone wanted to touch the Volusion platform and kept recommending Magento.
I finally found and made an agreement for several hundred bucks a month and a profit share (3% of all sales using previewers) with a company to do the custom previewers. This did not include the custom design setup required to get the templates ready for the new platform or anything- that was an addition $900+ just to get the first two and we have about 25. Then the issue with the available options Volusion has arose. Volusion is so basic that it wouldn't allow me to even create a pricing variation and make a specific color for a product only available on certain sizes. We were initially told they could. Also, we asked if Volusion was capable of making automatic price changes (dynamic) based on options selected and we were told "yes". However, this was also a lie. We actually ended up needing to search for a custom programmer who not only would be willing to work on the very basic platform Volusion is, but also custom code these options. The cost to this, nearly $2500.
After we spent between 3-4 weeks getting shipping set up, products in and waiting on Volusion to complete their end of the deal and all the while having to do the legwork in finding several outside companies to do what Volusion said their software could do out of the box, Volusion decides it is too much work for them and they are no longer willing to adhere to the agreement they made. They wasted nearly a month of my time after leaving me to find workarounds for their inept platform. I highly suggest looking elsewhere than Volusion if you are looking for an ecommerce platform that is capable of truly growing with you and working for anything other than an extremely basic website.
Volusion not only misrepresented their company and their platforms ability, but they also defamed BigCommerce by stating that I should not go with BigCommerce because they don't have nearly the features or ability because "BigCommerce has not been around nearly as long. BigCommerce is like that annoying little brother that copies everything you do", stating they have all the features and then some. This was a lie because after checking in with BigCommerce, we found BigCommerce has tons more features out of the box without need for custom coding that Volusion lacked. I would recommend BigCommerce over Volusion any day since not only is BigCommerce a fair enough company not to put Volusion down as Volusion did to them, but their features are ALL there and from what I see so far, they do not lie like Volusion seems to constantly do. Please comment if you have had similar issues with Volusion as we are trying to see if this is a repetitive issue with Volusion and we have consulted with a legal firm.
This report was posted on Ripoff Report on 06/30/2014 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volusion-Inc/internet/Volusion-Inc-Volusion-Volusion-did-not-honor-agreement-wasted-my-time-Volusion-rip-off-Vo-1158561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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