• Report: #315277

Complaint Review: Volvo Cars

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, March 06, 2008
  • Updated: Thu, March 06, 2008

  • Reported By:concord Massachusetts
Volvo Cars
volvocars.com Rockleigh, New Jersey U.S.A.

Volvo Cars Of North America, Volvo the reputed safety leader refuses to warrant a defective driver side seat belt on a 2002 S80 that will not recoil Rockleigh New Jersey

*Consumer Comment: WHY?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I have a defective seat belt and Volvo ----the reputed leader in safety refuses to warrant this 2002 S80 model.

From: customercare@volvocars.com [mailto:customercare@volvocars.com]
Thank you for contacting Volvo Cars of North America.

We apologize for the difficulty you have experienced with the seat belt for your 2002 S80 sedan
(VIN # ). Volvo puts great effort into designing and manufacturing a quality vehicle that will be as safe and durable as current engineering technology will allow. While it would be ideal for any vehicle to remain repair free, it is possible that some vehicles will require
corrections over time.

It is not possible for us to offer an explanation as to why you have experienced a problem with the seat belt.

We have given careful consideration to your situation. As much as we desire to resolve each of our
customers' requests to their satisfaction, it is not always possible to meet every expectation. We regret to inform you that Volvo is not in a position to offer cost assistance for this repair as your S80 falls outside our normal goodwill parameters.

Volvo appreciates the time you have taken to advise us of your concerns. We understand that your experience is not to your expectation and apologize for any inconvenience.

Sincerely,

Bill
Volvo Cars of North America

Dave grainger
concord, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/06/2008 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Volvo-Cars/Rockleigh-New-Jersey/Volvo-Cars-Of-North-America-Volvo-the-reputed-safety-leader-refuses-to-warrant-a-defectiv-315277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Volvo Cars

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

WHY?

AUTHOR: Cory - (U.S.A.)

Why would you expect a car company to cover anything on a six or more year old vehicle? How many miles are on this vehicle? I guess some people just believe all the ads they see. Had a guy come into my shop the other day with a worn out 10 year old POS fossil watch. He just couldn't understand when I told him it was worn out and time to buy a new watch. He was under the impression it would run forever and he'd never have to buy another. He left in a daze with a bewildered look on his face. He thought his $100 purchase would last forever, kind of like what the OP expects his seatbelt to do.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory