• Report: #216954

Complaint Review: Vonage Broadband

  • Submitted: Sat, October 21, 2006
  • Updated: Thu, July 10, 2008

  • Reported By:APO Other
Vonage Broadband
2147 Route 27 Edison, New Jersey U.S.A.

Vonage Broadband Ripoff Vonage unsupportive to US military overseas Edison New Jersey

*REBUTTAL Individual responds: How is this their fault?

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The lack of support to US military serving overseas is more than disappointing. Upon initial activation all seemed well. The country I am stationed in has blocked the vonage broadband service. Realizing this is neither my fault or nor that of Vonage I requested relief from the terms of the activation agreement or at least suspension of service and charges pending in counrty policy change. This request was subsequently denied on 3 occasions.

I continued to make payments and to live up to my part of the agreement, little option here of course. The cost during non-use $180.

Some additional problems were:
VERY LONG wait periods to assist getting service and address complaints. This cost was very high due to the wait times and multiple transfers to technicians.
Someone within the US was also using the account phone number after initially trying to cancel the account. No support from company to address illegal use. It appeared the number was re-issued after calling about problems or security within Vonage is not where it needs to be regarding unauthorized access.
Military members be warned

Military member
APO
United Arab Emirates

This report was posted on Ripoff Report on 10/21/2006 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Broadband/Edison-New-Jersey-08817/Vonage-Broadband-Ripoff-Vonage-unsupportive-to-US-military-overseas-Edison-New-Jersey-216954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

How is this their fault?

AUTHOR: Jason_s - (U.S.A.)

How is this their fault, it is part of their policy that they DO NOT ENDORSE USING IT OVERSEAS! Maybe you need to complain to the UAE goverment, not to Vonage!
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