- Report: #216954
Report - Rebuttal - Arbitrate
Complaint Review: Vonage Broadband
Vonage Broadband2147 Route 27 Edison, New Jersey U.S.A.
Vonage Broadband Ripoff Vonage unsupportive to US military overseas Edison New Jersey
*REBUTTAL Individual responds: How is this their fault?
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I continued to make payments and to live up to my part of the agreement, little option here of course. The cost during non-use $180.
Some additional problems were:
VERY LONG wait periods to assist getting service and address complaints. This cost was very high due to the wait times and multiple transfers to technicians.
Someone within the US was also using the account phone number after initially trying to cancel the account. No support from company to address illegal use. It appeared the number was re-issued after calling about problems or security within Vonage is not where it needs to be regarding unauthorized access.
Military members be warned
United Arab Emirates
This report was posted on Ripoff Report on 10/21/2006 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Broadband/Edison-New-Jersey-08817/Vonage-Broadband-Ripoff-Vonage-unsupportive-to-US-military-overseas-Edison-New-Jersey-216954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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