- Report: #204376
Report - Rebuttal - Arbitrate
Complaint Review: Vonage Canada
Vonage Canadavonage.ca Internet U.S.A.
Vonage Canada ripoff misrepresentation of service fraudulent billing Internet
*Author of original report: vonage takes it deep
*Author of original report: vonage canada
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i tried to cancel on may 11/06 but they convinced me that they would be resolving these issues within a couple of months. at that time they made a note on my file to the effect that i would not be charged a cancellation fee should i cancel my account due to their inability to deal with this problem within the two months.
in the meantime i noticed that sometimes people calling my phone number would be told by a message that the number was not in service. i complained to vonage but they never did resolve the issue or even provide me with an explanation as to the cause.
i was also unable to access my account online as they had advertised due to the fact that they were also "having issues with that".
i finally cancelled my account on july 26/06. they did not charge me the cancellation fee, but did charge me $158 for a device recovery fee. apparently i cancelled my account prior to 90 days from date of activation even though they billed me for a full 3 months of service.
in summation, these rip-off artists misrepresent the abilities of their inferior service, then sweet talk customers into staying long enough to get ripped off on the device recovery fee.
This report was posted on Ripoff Report on 08/03/2006 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Canada/internet/Vonage-Canada-ripoff-misrepresentation-of-service-fraudulent-billing-Internet-204376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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