Vonage Canada ripoff misrepresentation of service fraudulent billing Internet

i started service with vonage on april 26/06. i soon found out that i could not dial any of the "800" numbers i needed to call for banking, etc. they never informed me that this would be an issue when i signed up.

i tried to cancel on may 11/06 but they convinced me that they would be resolving these issues within a couple of months. at that time they made a note on my file to the effect that i would not be charged a cancellation fee should i cancel my account due to their inability to deal with this problem within the two months.

in the meantime i noticed that sometimes people calling my phone number would be told by a message that the number was not in service. i complained to vonage but they never did resolve the issue or even provide me with an explanation as to the cause.

i was also unable to access my account online as they had advertised due to the fact that they were also "having issues with that".

i finally cancelled my account on july 26/06. they did not charge me the cancellation fee, but did charge me $158 for a device recovery fee. apparently i cancelled my account prior to 90 days from date of activation even though they billed me for a full 3 months of service.

in summation, these rip-off artists misrepresent the abilities of their inferior service, then sweet talk customers into staying long enough to get ripped off on the device recovery fee.

Stefan
Edmonton, Alberta
Canada