- Report: #255384
Report - Rebuttal - Arbitrate
Complaint Review: Vonage Canada
Vonage Canadawww.vonage.ca Nationwide U.S.A.
Vonage Canada internet telephone company ripoff Canada nationwide
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1. tried to cancel with an email, and that is not possible, one must phone in and only between Monday-Friday 9:00 a.m. - 5:00 p.m. EST, although you can sign up at any time.
2. I finally had time to phone in these hours and you are put through a series of hoops and much waiting on the phone, I spent approximately an hour on the phone trying to have the service cancelled, the first time that I got to a "account manager ( about 20 minutes on hold and answering questions) he told me that his computer was having problems and could I call back in an hour. Then he puts me back to the first level of the people who I have to answer all the questions to again before they put me on hold again for another 15 minutes to talk to someone else.
Then they charge over $50.00 to cancel the service even though the service has never worked so that I could use it.
To me any company that treats people this way is a rip off. When it takes considerably more effort to and cost to stop a service that did not work properly, than it does to start it is a rip off.
This report was posted on Ripoff Report on 06/19/2007 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Canada/nationwide/Vonage-Canada-internet-telephone-company-ripoff-Canada-nationwide-255384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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