- Report: #631042
Report - Rebuttal - Arbitrate
Complaint Review: Vonage Mike Spendley
Vonage Mike Spendley23 Main Street Holmde, New Jersey United States of America
Vonage Mike Spendley Mike Spendley They stole my money & refuse to refund my money and they claim i never sent back the devise Holmde, New Jersey
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So if there are any others that have been deceived please
contact the authorities or if you are a lawyer please contact me for legal
actions Im sure by all the complaints that there are on the internet that Im
not the only one and legal action should be taken against them.
Below is my other complaint that I had filed.
I had ordered Vonage home service on
Come to find out today i had received a email saying my service is on hold due to non payment and i had called them. What a nightmare that was after about a half hour on my cell phone and you can bearly hear them due to all the noise from other customer rep's that you hear over their phone units and then they transfer you to accounts and the say unfortuntly its past the 30 days and then they transfer you to tech support.
So it boils down to this the company scams people if they do this to 100,000 people they make 1,495,000.00 one million four hundred and nighty five thousand dollars. Not to mention the return charge & late fee's
Thanks And have a nice day
This is the email I just got today
Dear Austin Gilson,
Thank you for choosing Vonage, the award winning Internet phone company. This email is to notify you that we have successfully processed the billing transaction for your Vonage account in the amount listed below.
Account Number: 1009019462
And this one I had received before the amount they had charged me
Vonage Account Number: 1009019462
Cancellation Confirmation Number:CLKN3W55ES8
Dear Mr. Gilson,
Thank you for contacting The Executive Response Team here at Vonage. I am sorry for the issues that have prevented you from using our service.
While I understand that you could not use the Vonage system with the Wild Blue Satelite we do not show any attempts on your part on July 2 to cancel the service. All terminations must be done through our Account Management team. Once note shows you refused to talk with that Department.
I have waived the second charge and I will refund your initial charge once the device is returned. I will supply you with the email address and when you send me the tracking number I will refund you the $14.32. It is the customers responsibility to send back the device.
In addition I have disconnected the Vonage account . There will be no further charges unless you do not send back the device.
Please send the device back to the following address:
C/O BBB International
I did call you this morning and I left a VM at 7142908611.
Hopefully I have addressed all of your concerns.
Executive Response Team
Hours:M-F 9:00 Am to 5:30 PM
Vonage 23 Main Street Holmdel, NJ 07733
Tel: 888-580-4020 ext 26233
Account Number: 1009019462
Dear Austin Gilson,
To view important information in Spanish regarding your Vonage account, please visit http://espanol.vonage.com/emails/ra/1.
We're writing to let you know we have processed your request to return or exchange the adapter listed below:
Adapter: Vonage VDV21
Return Authorization (RA) #: WWVWE2W3EN
Mac Address: C417FEC06C9F
Serial Number: 024SVDV215800EE1
Before returning the adapter, please read and print this entire email to ensure that the adapter being returned is properly processed. This email is your Return Authorization Voucher (RA Voucher).
YOUR MAC ADDRESS
Please refer to the Mac address on the back or the bottom of your adapter. Make sure it matches the Mac address listed above to ensure you receive proper credit. This is the only adapter approved for return with this RA Voucher.
YOUR RETURN AUTHORIZATION NUMBER
This RA Voucher includes a Return Authorization (RA) number that was generated specifically for the adapter you are returning and must be included within the package.
For your convenience, we have provided you with an RA label at the end of this voucher. This RA label which includes the RA number must be clearly visible on the outside of the package.
Cut along the dotted line to separate the RA label from the voucher.
Place a copy of this voucher inside the package being returned. The package must also include the adapter, the power supply for the adapter and any additional accessories.
* Cut along the dotted line below to separate the RA label and affix to the outside of the package with clear packing tape.
* The adapter must be received within 14 days from the date of this email. If the adapter is not received within this time period, your RA number will expire and you may incur additional charges.
* You are responsible for return shipping charges. Vonage does not cover return shipping costs.
For more information on our return policy, please review our Terms of Service: http://www.vonage.com/features_terms_service.php.
For more information on shipping and returns, please visit: http://www.vonage.com/help.php?category=66&nav=6.
If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week.
* Contact Us at http://www.vonage.com/help_contactUs.php
* Or call toll-free at 1-VONAGE-HELP (1-866-243-4357)
Thank you again for choosing Vonage!
Vonage Customer Care
This email is sent from a mailbox that does not accept replies. To send us an email, please visit our Contact Us page.
ATTENTION: VONAGE RETURNS VONAGE RA #: WWVWE2W3EN
C/O BBB International
This report was posted on Ripoff Report on 08/12/2010 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Mike-Spendley/Holmde-New-Jersey-07733/Vonage-Mike-Spendley-Mike-Spendley-They-stole-my-money-refuse-to-refund-my-money-and-the-631042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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