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  • Report: #336956

Complaint Review: Vonage Phone Company

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  • Submitted: Wed, June 04, 2008
  • Updated: Wed, June 04, 2008

  • Reported By:Warrenville South Carolina
Vonage Phone Company
23 Main St. Holmdel, New Jersey U.S.A.

Vonage Phone Company Beware of Vonage Holmdel New Jersey

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I got a Vonage phone in 2/2008. I was not told that it would be a monthly trial period. I thought that if you signed up it was just like any other phone. Well I had lots of problems with the service. No one could ever hear me. The service was so choppy and I was trying to work from home. In May, I switched to my cable company for a phone. Vonage charged me $114.89 for my last month bill. I was charged outrageous disconnection fees and I was charged for the Vonage phone adapter (which you have to pay for when you sign up). I told the Rep on the phone that I had no idea about any disconnection fees and that they could have their device back because I didn't need it. I was told that to send the adapter back for a refund I would have to contact the corporate office to see if I was eligible for a refund!!! I could not believe that I was being charged this much money to disconnect PHONE SERVICE!!!! Beware of Vonage. It is not a better way to phone for less. The service is terrible and you will get ripped off!

Sweetgrl120275
Warrenville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 06/04/2008 04:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-Phone-Company/Holmdel-New-Jersey-07733/Vonage-Phone-Company-Beware-of-Vonage-Holmdel-New-Jersey-336956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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