• Report: #532066

Complaint Review: Vonage - - The Broadband Phone Company

  • Submitted: Wed, December 02, 2009
  • Updated: Wed, December 02, 2009

  • Reported By: David — colorado Springs Colorado USA
Vonage - - The Broadband Phone Company
Internet United States of America

Vonage - - The Broadband Phone Company will not cancel account on request, deletes records of request, Internet

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The service worked great while I had it. Unfortunately the equipment was broken over a year ago (in transit during a deployment, not Vonage's fault). Since then, I've just used them to forward my calls since I lived and worked in Idaho but had a Colorado cell phone number. I intended to buy more equipment from them when I needed it.
I moved back to Colorado, and am living with people who already have a phone service, so I temporarily don't need Vonage. I called to cancel my account on July 5th, 2009. My plans were to go back to Vonage when I get my own place in 1-2 years.

Vonage stopped sending my account notifications, but continues to quietly charge my credit card account. They've charged nearly $200 without my permission. They've looked at my account and can see that I havn't been using it, but they've deleted any record of me calling except for once in the past year.

I called several days ago to cancel (a second time). The person I talked to today refused to refund me because she had no record of my call back in July, but she had no record of my call just a couple days ago either. She called me to respond to a call she had no record of?

She told me my account is cancelled (even though this time she has no record of me requesting it either), and I won't be charged anymore. I don't trust her at all though, I've already notified my credit card company to accept no further charges from them.

This report was posted on Ripoff Report on 12/02/2009 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-The-Broadband-Phone-Company/internet/Vonage-The-Broadband-Phone-Company-will-not-cancel-account-on-request-deletes-recor-532066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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