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  • Report: #596984

Complaint Review: Vonage (The Broadband Phone Service)

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  • Submitted: Mon, April 26, 2010
  • Updated: Mon, April 26, 2010

  • Reported By: kingfisch — Orlando Florida United States of America
Vonage (The Broadband Phone Service)
23 Main Street holmdel, New Jersey United States of America

Vonage ,The Broadband Phone Service, Advertise no contract phone service and then charge $40.00 after cancellation/ post no addresses to send complaints, pay bill send inquiries. Customer service very vague in answers holmdel, New Jersey

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Deceptive advertising no contracts and then charge $40.00 deactivation fee even after more than one year of service. Refuse to give proper addresses to send back equipment, complaint letters or send in payments. Always refer to customer service phone number which is difficult to navigate and long waiting times. Only allow one type of payment via credit card. I had to cancel the account in order to disable auto billing. I want to pay the final bill, but my access to my account was cut off and they threaten collections and entries against my credit rating. I cannot get the final bill and where to send the payment as I no longer trust giving them any personal account information.


 


 


This report was posted on Ripoff Report on 04/26/2010 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage-The-Broadband-Phone-Service/holmdel-New-Jersey-07733/Vonage-The-Broadband-Phone-Service-Advertise-no-contract-phone-service-and-then-charge-596984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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