• Report: #434815

Complaint Review: Vonage

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  • Submitted: Mon, March 16, 2009
  • Updated: Mon, March 16, 2009

  • Reported By:Reynoldsburg Ohio
Vonage
vonage.com Edison, New Jersey U.S.A.

Vonage They charged me for cancellation even though I cancelled within 30 days, and they did not transfered my phone number Edison New Jersey

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Vonage had the nerve to charge my credit card $130.00 for cancellation. even though I cancelled within the 30 days. They contacted me on Jan 17, and cancelled Mon. Feb. 16 at 2:00 pm. According to them I had to cancel before the 16th, but the 14th and 15th were weekend days, and you cannot cancel on weekends because the cancelation dept. does not work on weekends.

I called my credit card and dispute all charges. Also called vonage and spoke with another rep, who after listening to me, accepted my arguments and said I had right to my full refund. He gave me the address to send the equipment back, and he said, after they receive it they will refund all the charges made. I will have to pay for sending he equipment back and he suggested to, at least, pay for receiving confirmation. That way thay cannot say they did not receive it.

I thanked him and already sent the equipment. I hope I get my refund.

Samuel
Reynoldsburg, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/16/2009 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Edison-New-Jersey/Vonage-They-charged-me-for-cancellation-even-though-I-cancelled-within-30-days-and-they-d-434815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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