- Report: #434815
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonagevonage.com Edison, New Jersey U.S.A.
Vonage They charged me for cancellation even though I cancelled within 30 days, and they did not transfered my phone number Edison New Jersey
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I called my credit card and dispute all charges. Also called vonage and spoke with another rep, who after listening to me, accepted my arguments and said I had right to my full refund. He gave me the address to send the equipment back, and he said, after they receive it they will refund all the charges made. I will have to pay for sending he equipment back and he suggested to, at least, pay for receiving confirmation. That way thay cannot say they did not receive it.
I thanked him and already sent the equipment. I hope I get my refund.
This report was posted on Ripoff Report on 03/16/2009 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Edison-New-Jersey/Vonage-They-charged-me-for-cancellation-even-though-I-cancelled-within-30-days-and-they-d-434815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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