• Report: #440856

Complaint Review: Vonage

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  • Submitted: Sat, April 04, 2009
  • Updated: Sat, April 04, 2009

  • Reported By:Cabo San Lucas, BCS Mexico Other
Vonage
23 Main Street Holmdel, New Jersey U.S.A.

Vonage Fraudelent Billing Practices Holmdel New Jersey

*Consumer Comment: How Does This Work?

*Consumer Comment: How Does This Work?

*Consumer Comment: How Does This Work?

*Consumer Comment: How Does This Work?

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I am complaining about the billing and collection practices of Vonage VOIP. I live outside the U.S. and it took me 18 months and the help of the Better Business Bureau to cancel my account, all the while they were billing me for services I could not use because their equipment failed. ...It was broken and did not work. After reporting them to the better Business Bureau in New Jersey we settled this account, not tomy satisfaction, because I eneded up having to pay for services I did not receive due to their faulty equipment and they refused to reimburse me for months and months of no service. The Better Business Bureau's report indicates that Vonage agreed to close the account and I owed no more nmoney. I received confirmation from Vonage as well.

I returned to the U.S. for a visit and found that Vonage sent my account, at least 6 months later to a collections agency and now have affected my credit reports as well. !!!!!!! HOW DARE THEY?

This company, apparently, and is well known for there shady business practices. See, OR for a whole litany of ripped-off cuatomers just type in "Vonage" and the pages go on forever about the rip-offs they have done to other customers. I AM, BY FAR, NOT THEIR ONLY VICTIM.

...THIS IS OUTRAGEOUS.

Califarch
Cabo San Lucas, BCS Mexico
Mexico

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/04/2009 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey-07733/Vonage-Fraudelent-Billing-Practices-Holmdel-New-Jersey-440856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

How Does This Work?

AUTHOR: Arthur - (U.S.A.)

This is interesting. I'm a former Vonage customer myself. I ported my Vonage number over to Lingo because they cover more countries and even gave me an Australian virtual number. So I am curious how you can live in Mexico and get Vonage service. They only offer service in two other countries: Canada and the UK.

I used to contribute to the Vonage forum and there was this one guy supposedly in India who was trying to get his Vonage adapter to work over there. Now Vonage does not get my vote for the most humanitarian company to ever have lived, but they are smart enough to not get involved with Indian rupees (you might as well send them some Monopoly money in an envelope with no stamp).

I'm not saying Vonage hasn't been guilty of shady dealings just research their IPO for starters. But this is looking like a minnow got outclassed by the sharks.

Am I wrong here? Please explain.
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#2 Consumer Comment

How Does This Work?

AUTHOR: Arthur - (U.S.A.)

This is interesting. I'm a former Vonage customer myself. I ported my Vonage number over to Lingo because they cover more countries and even gave me an Australian virtual number. So I am curious how you can live in Mexico and get Vonage service. They only offer service in two other countries: Canada and the UK.

I used to contribute to the Vonage forum and there was this one guy supposedly in India who was trying to get his Vonage adapter to work over there. Now Vonage does not get my vote for the most humanitarian company to ever have lived, but they are smart enough to not get involved with Indian rupees (you might as well send them some Monopoly money in an envelope with no stamp).

I'm not saying Vonage hasn't been guilty of shady dealings just research their IPO for starters. But this is looking like a minnow got outclassed by the sharks.

Am I wrong here? Please explain.
Respond to this report!
What's this?

#3 Consumer Comment

How Does This Work?

AUTHOR: Arthur - (U.S.A.)

This is interesting. I'm a former Vonage customer myself. I ported my Vonage number over to Lingo because they cover more countries and even gave me an Australian virtual number. So I am curious how you can live in Mexico and get Vonage service. They only offer service in two other countries: Canada and the UK.

I used to contribute to the Vonage forum and there was this one guy supposedly in India who was trying to get his Vonage adapter to work over there. Now Vonage does not get my vote for the most humanitarian company to ever have lived, but they are smart enough to not get involved with Indian rupees (you might as well send them some Monopoly money in an envelope with no stamp).

I'm not saying Vonage hasn't been guilty of shady dealings just research their IPO for starters. But this is looking like a minnow got outclassed by the sharks.

Am I wrong here? Please explain.
Respond to this report!
What's this?

#4 Consumer Comment

How Does This Work?

AUTHOR: Arthur - (U.S.A.)

This is interesting. I'm a former Vonage customer myself. I ported my Vonage number over to Lingo because they cover more countries and even gave me an Australian virtual number. So I am curious how you can live in Mexico and get Vonage service. They only offer service in two other countries: Canada and the UK.

I used to contribute to the Vonage forum and there was this one guy supposedly in India who was trying to get his Vonage adapter to work over there. Now Vonage does not get my vote for the most humanitarian company to ever have lived, but they are smart enough to not get involved with Indian rupees (you might as well send them some Monopoly money in an envelope with no stamp).

I'm not saying Vonage hasn't been guilty of shady dealings just research their IPO for starters. But this is looking like a minnow got outclassed by the sharks.

Am I wrong here? Please explain.
Respond to this report!
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