• Report: #457519

Complaint Review: Vonage

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, June 01, 2009
  • Updated: Mon, June 01, 2009

  • Reported By:Washington District of Columbia
Vonage
23 Main Street Holmdel, New Jersey U.S.A.

Vonage Makes it impossible to cancel account, claims "system down" or "system upgrading" Holmdel New Jersey

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

The first time I called Vonage to cancel my service, I was told that the "system was down" and that my account couldn't be accessed. This seemed strange to me because the customer service representative had asked me for my account information and my verification code before telling me that the system was down. After I gave her that information and her system confirmed it to be correct, I told her that I wanted to cancel the account. At that point she told me that the system was down and to call back later.

The second time that I called Vonage to cancel my service, I was told that an account manager was not available to cancel my service and that I would have to call back Monday.

The third time that I called Vonage to to cancel my service, I was told by the first representative that the "system was upgrading." This seemed even stranger because just like the first time, the representative had asked me for my account information and my verification code before telling me that the system was down. After that information was confirmed by the system, I was told that the system was down while being upgraded. Wow.

I asked for a supervisor. Same story. I asked for somebody higher up. When I told that person that I wasn't going to call back but contest the credit card charge because I had attempted three times to cancel the service, he told me that the system was back up. Unbelievable.

After reading the posts about Vonage and after my experience, I am convinced that they should be investigated.

L. Angry
Washington, District of Columbia
U.S.A.

This report was posted on Ripoff Report on 06/01/2009 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey-07733/Vonage-Makes-it-impossible-to-cancel-account-claims-system-down-or-system-upgrading-H-457519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Vonage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory