- Report: #884171
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonage23 County Road 520 Holmdel, New Jersey United States of America
Vonage Never cancelled service, found out three years later Holmdel, New Jersey
*General Comment: I went thru the same thing.
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I contacted the agency and was told to call Vonage. Once I contacted Vonage I was informed that they had never honored my request to cancel my service. I asked them why I had never been informed of their claims or that my account was even still active. They claimed that they called (the number that I assumed was disconnected and was no longer using), and e-mailed (an old e-mail address that I no longer used but hadn't updated as again, I thought my Vonage account was closed).
I further questioned why, seeing as they had my name and address, they never sent me anything in the mail with their claims. Their only response was, "...we don't do that..." After filing a report with the Better Business Bureau and the FCC, I began searching the internet, and apparently Vonage is known for not honoring customer's requests to cancel services. Vonage's business practices have to be some of the most bizarre I've ever seen.
This report was posted on Ripoff Report on 05/17/2012 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey-07733/Vonage-Never-cancelled-service-found-out-three-years-later-Holmdel-New-Jersey-884171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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