- Report: #884171
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonage23 County Road 520 Holmdel, New Jersey United States of America
Vonage Never cancelled service, found out three years later Holmdel, New Jersey
*General Comment: I went thru the same thing.
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted the agency and was told to call Vonage. Once I contacted Vonage I was informed that they had never honored my request to cancel my service. I asked them why I had never been informed of their claims or that my account was even still active. They claimed that they called (the number that I assumed was disconnected and was no longer using), and e-mailed (an old e-mail address that I no longer used but hadn't updated as again, I thought my Vonage account was closed).
I further questioned why, seeing as they had my name and address, they never sent me anything in the mail with their claims. Their only response was, "...we don't do that..." After filing a report with the Better Business Bureau and the FCC, I began searching the internet, and apparently Vonage is known for not honoring customer's requests to cancel services. Vonage's business practices have to be some of the most bizarre I've ever seen.
This report was posted on Ripoff Report on 05/17/2012 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey-07733/Vonage-Never-cancelled-service-found-out-three-years-later-Holmdel-New-Jersey-884171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.