- Report: #195050
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonage23 Main St Holmdel, New Jersey U.S.A.
Vonage vonage customer service is horrible Holmdel New Jersey
*Consumer Comment: Here's a tip.
*General Comment: Vonage will work on all phones in the home.
*General Comment: equipment to make vonage work in other rooms is availabel in many places
*Consumer Suggestion: Self Installation confustion
*Consumer Suggestion: Vonage and multiple phones
Like most consumers when I got the phone sevice I assumed it would work on all my phones in my home. NOT it works only thru the computer, so the only working phone you in your home is one the connected to the computer.
Yes your other phones WILL work IF YOU purchase additional equipment to make them work, this equipment IS NOT provided.
Well when I decided I need phones to work in my upstairs bedroom I swtitched my phone service to my local cable and internet provider, they provided and huge DISCOUNT.
Here;s where the problem started!!!! they charge a 33.99 disconnection fee! This fee is in listed in the terms of service however the terms of service is like 10 pages long so who reads every worD! ANy way I called to dis continue my service with them, they insisted on charging me the fee EVEN after I explianed to them that I needed all phones to work in my home not just ONE! You see My son is beging deployed to Iraq in 3 weeks and calls from him are ususally around 3 or 4AM my time!
I had to hold for 45 minutes to speak with a rep from Vonage only to be told I was going to be charges another 33.99.
DO NOT GET THIS SERVICE IT WAS OUT ALOT AND THE SOUND QUALITY WAS NOT THAT GREAT!
This report was posted on Ripoff Report on 06/06/2006 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey-07733/Vonage-vonage-customer-service-is-horrible-Holmdel-New-Jersey-195050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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