• Report: #892358

Complaint Review: Vonage

  • Submitted: Sun, June 03, 2012
  • Updated: Sun, June 03, 2012

  • Reported By: Donna — Poughkeepsie New York United States of America
Vonage
20 N.PERRY ST APT 29D POUGHKEEPSIE, New York United States of America

Vonage STOLE MONEY FOR 8 MONTHS AFTER I CANCELLED CONTRACT AND KEPT BILLING ME FOR SERVICE POUGHKEEPSIE, New York

*Author of original report: WRONG PHONE NUMBER DO NOT CALL

*Consumer Comment: Hey Coast

*Consumer Comment: Your time line makes no sense

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I contacted Vonage on Oct 15,2007 to obtain their long-distance service and i didn't know that you had to have a permanent provider such as Verizon or Cable ( which I already had long-distance service with and I paid for in my bill ) so I contacted Vonage in Nov 2008 and asked them to cancel my service which I thought they had but didn't find out until March 26,2008 that they had continue to bill me for services. I basically had to become somewhat nasty with the sales rep to get the account cancelled but still had to pay for service that should have been turned off in Nov 2007. I still have a copy of the bill if it is needed as proof.

This report was posted on Ripoff Report on 06/03/2012 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/POUGHKEEPSIE-New-York-12601/Vonage-STOLE-MONEY-FOR-8-MONTHS-AFTER-I-CANCELLED-CONTRACT-AND-KEPT-BILLING-ME-FOR-SERVIC-892358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

WRONG PHONE NUMBER DO NOT CALL

AUTHOR: bbboomer1951 - ()

WRONG PHONE NUMBER DO NOT CALL

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#2 Consumer Comment

Hey Coast

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Looks like you are the only member of Team Rebutt today, where are the others?
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#3 Consumer Comment

Your time line makes no sense

AUTHOR: coast - (USA)

You continued to be billed in March 2008 because you didn't cancel the service until November 2008. Then you claim it should have been turned off in November 2007. Your time line makes no sense.
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