• Report: #1038829

Complaint Review: Vonage

  • Submitted: Thu, March 28, 2013
  • Updated: Thu, March 28, 2013

  • Reported By: katiebegood — Corvallis Oregon
Internet United States of America

Vonage Fee Scam Internet

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I signed up for a $9.99 Vonage account in June of last year.  The first charge was $16.28, meaning they tack on $6.29 in taxes and fees which is a ridiculous amount on a $9.99 billing.  Anyway, shortly thereafter (2 months) they tacked on another $1.00 in fees.  Then this month they tacked on another $3.00 in fees.  Today my bill is $20.62.  They are now charging me more in taxes and fees than I am paying for the service!  When I signed up with them, no one told me that they could arbitrarily tack on fees whenever they wanted to.

I called today (after taking over 5 minutes trying to find a phone number, it's buried very deep) and talked to a representative who was singularly unhelpful.  Then he transferred me to "Account Services".  When the representative there figured out that I was angry, she hung up on me!  The first representative told me that I would be charged an "early cancellation fee" if I cancel my account now.

Don't sign up for a Vonage account unless you are willing to allow them to tack on new fees whenever they want.  

I will soon be putting up a website called vonagescam.com.  I think the world needs to know what scammers these people are.

This report was posted on Ripoff Report on 03/28/2013 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-Fee-Scam-Internet-1038829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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