- Report: #1004560
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
VonageEdison, NJ Internet United States of America
Vonage I had signed up with the company in December 2011 for an international calling plan that included Cambodia, unlimited calls for roughly $59.99 plus tax equal to $75.00 per month, Internet
Bank teller printed account, looked over it and had 4 withdrawals made by Vonage in the last 3 weeks,amount of $522.50. Called up Vonage today and found out through their technical level 2 support guy that Vonage had changed my plan without me being informed. They said an email was sent, but I never received it. They did not call or text to let me know either.
Today, I found out all of these things were done without my permission and without notification. Called and requested all of $522.50 be refunded yesterday 1/26/2013 and they said they were working their manager and would called back in one hour. Now its Sunday 1/27/2013, no one from Vonage called. What they had done was fraudulent.
This report was posted on Ripoff Report on 01/27/2013 11:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-I-had-signed-up-with-the-company-in-December-2011-for-an-international-calling-pla-1004560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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