• Report: #1004560

Complaint Review: Vonage

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  • Submitted: Sun, January 27, 2013
  • Updated: Sun, January 27, 2013

  • Reported By: Bal — Seatac Washington United States of America
Vonage
Edison, NJ Internet United States of America

Vonage I had signed up with the company in December 2011 for an international calling plan that included Cambodia, unlimited calls for roughly $59.99 plus tax equal to $75.00 per month, Internet

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I had signed up with the company in December 2011 for an international calling plan that included Cambodia, unlimited calls for roughly $59.99 plus tax equal to $75.00 per month. I primarily call to Cambodia. About 3 weeks ago I deposited some checks, enough to cover my February rent. I became suspicious of the account activities when I was told by the bank teller my was account was in negative balance.

Bank teller printed account, looked over it and had 4 withdrawals made by Vonage in the last 3 weeks,amount of $522.50. Called up Vonage today and found out through their technical level 2 support guy that Vonage had changed my plan without me being informed. They said an email was sent, but I never received it. They did not call or text to let me know either.

Today, I found out all of these things were done without my permission and without notification.  Called and requested all of $522.50 be refunded yesterday 1/26/2013 and they said they were working their manager and would called back in one hour. Now its Sunday 1/27/2013, no one from Vonage called. What they had done was fraudulent.

This report was posted on Ripoff Report on 01/27/2013 11:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-I-had-signed-up-with-the-company-in-December-2011-for-an-international-calling-pla-1004560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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