• Report: #776134

Complaint Review: Vonage

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  • Submitted: Tue, September 13, 2011
  • Updated: Tue, September 13, 2011

  • Reported By: MV — gilbert Arizona United States of America
Vonage
Internet United States of America

Vonage LIes and Overcharge Internet

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Contacted Vonage with switching my landline phone from Qwest.  I hesitated as I was unsure about doing so and porting my current number over.  So Vonage offered 3 months for free to try and issued me another phone number which would be temporary.  They also offered to give me a reduced monthly rate for three months after the trial period at 14.95 a month.  The monthly amount is normally 24.95

They mailed me the necessary equipment to hook up with vonage since you are required to have internet service also. Once agreed, they keep you on the phone to with a third party company to make sure you agree to terms and they wanted to port my current number over which I would not agree to since I was doing a trial period only.  It's sort of a bait and switch.  They tell you one thing and yet they say you must agree to the terms with a third party company.  I happened to listen to what they were getting me to agree with which of course I didn't.  Had I done that they would have cancelled my qwest service then and there and lock you up.
Everything was hooked up and completed.  After 3 months Vonage contacted me to see if I was ready to switch and I agreed.  They were to port my current phone number over.  I don't personally sign my checks as they are completed by a member of my company staff.  So after 7 months I realized that I was paying two phone bills.  The one with Qwest and Vonage. I contacted Vonage and after looking into billing, they never gave me the 3 month reduced rate at 14.95 which was promised and they started charging me the regular rate from the start. They never gave me the reduced 3 month trial period. 

They also never ported my phone number over as promised so I requested a refund from them for then entire period since they didn't give me the trial period reduced rate and never ported my number over as required.   
I contacted their billing, which I had to wait on the phone for over 15 mins for customer service.  I was told they would credit me $30 dollars. I requested the full amount since it was their mistake and we start over now.  They told me basically to stuff it... So I cancelled the service immediately and I am now filing suit against them in court for the amount I 've paid fully.

This company is deceiving and basically a bait and switch firm and their customer service is horrendous.  

This report was posted on Ripoff Report on 09/13/2011 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-LIes-and-Overcharge-Internet-776134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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