- Report: #776134
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Complaint Review: Vonage
Vonage LIes and Overcharge Internet
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They mailed me the necessary equipment to hook up with vonage since you are required to have internet service also. Once agreed, they keep you on the phone to with a third party company to make sure you agree to terms and they wanted to port my current number over which I would not agree to since I was doing a trial period only. It's sort of a bait and switch. They tell you one thing and yet they say you must agree to the terms with a third party company. I happened to listen to what they were getting me to agree with which of course I didn't. Had I done that they would have cancelled my qwest service then and there and lock you up.
Everything was hooked up and completed. After 3 months Vonage contacted me to see if I was ready to switch and I agreed. They were to port my current phone number over. I don't personally sign my checks as they are completed by a member of my company staff. So after 7 months I realized that I was paying two phone bills. The one with Qwest and Vonage. I contacted Vonage and after looking into billing, they never gave me the 3 month reduced rate at 14.95 which was promised and they started charging me the regular rate from the start. They never gave me the reduced 3 month trial period.
They also never ported my phone number over as promised so I requested a refund from them for then entire period since they didn't give me the trial period reduced rate and never ported my number over as required.
I contacted their billing, which I had to wait on the phone for over 15 mins for customer service. I was told they would credit me $30 dollars. I requested the full amount since it was their mistake and we start over now. They told me basically to stuff it... So I cancelled the service immediately and I am now filing suit against them in court for the amount I 've paid fully.
This company is deceiving and basically a bait and switch firm and their customer service is horrendous.
This report was posted on Ripoff Report on 09/13/2011 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-LIes-and-Overcharge-Internet-776134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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