Cried
  • Report: #623274

Complaint Review: Vonage

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  • Submitted: Wed, July 14, 2010
  • Updated: Wed, July 14, 2010

  • Reported By: Royal_King — Illinois United States of America
Vonage
Internet United States of America

Vonage Misleading unlimited plan Internet

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AT THE TIME OF SIGN UP .UNLIMITED PLAN OF $24.99 / MONTH. THEY WILL TELL YOU THAT IT WILL BE UNLIMITED AND WE CAN CALL THE SELECTED 60 COUNTRIES AS MUCH AS WE WANT(DEPENDING UPON FACILITY) BUT GUESS WHAT THEY WILL SEND YOU EMAIL LATER WHEN U WILL START USING THE PLAN ...THAT YOUR DAILY USAGE WILL BE LIMITED TO 3000 MINUTE'S AND EITHER YOU WILL HAVE TO GO FOR HIGHER PLAN OR ELSE YOU WILL HAVE TO DISCOUNTIUE YOUR SERVICE. AND WHEN YOU WILL GO FOR DISCOUNTIUE YOUR SERVICE THEY WILL AGAIN CHARGE YOU 39.99 FOR DISCOUNITUING THE SERVICE .
AND I READ THE WHOLE TERM AND CONDITION PAGE .. AND IT NEVER SAYS THAT IT WILL BE LIMITED TO 3000 MINUTE.. WHILE THE CUSTOMER SERVICE PERSON WAS WITH ME ON PHONE.  AND THEY WAS HAVING ONE LINE THAT ITS IN THE OTHER TERM AND CONDITIONS .. WHICH I THINK U WILL NOT BE ABLE TO SEE WHILE TO SIGN UP.

THIS IS TOTALLY FRAUD.

I TALK TO THE CUSTOMER REPRESENTATIVE AND THEN TALKED TO ACCOUNT MANAGER NAME AS MARRY  AFTER TALKING TO THEM FOR 1 HOUR THEY WANTED TO TALK TO ME TO THEIR USAGE REPRESENTATIVE AND THEY PUT ME ON HOLD.... AND THEY NEVER CAME ON LINE I BEEN WAITING FOR THE CALL WHILE BEING ON HOLD FOR 30 MINUTE...


THINK BEFORE YOU GO TO THE VONAGE... IT WILL BE A TRAP..!!!

This report was posted on Ripoff Report on 07/14/2010 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-Misleading-unlimited-plan-Internet-623274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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