- Report: #937815
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonage235 Main St. Internet United States of America
Vonage REFUSED to cancel service, kept billing bank account. Had to close bank account, Internet
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cell number we were going to lose when we moved because the provider had no coverage at our new address. After we moved, she decided to try more new lines, business, fax, etc.
Immediately we found we had a problem. our internet provider could not provide enough band width for vonage service to work reliably. we had moved out to the sticks and internet service is flakey at best.(no fault of vonage). I will give the pricks the benefit of not faulting them for their actual phone service. But if the phones don't work, there is no need to keep the
So my wife calls to cancel the service for the new numbers. THIS IS WHERE THE FUN STARTS. The rep asks "what is the password". she tells them we never set a password. they tell her it is the password you set online when you opened the account. she explains we did not start it online. We called you and set it up on the phone. NO PASSWORD, WE CAN'T HELP YOU!
A couple of days later our bank statement arrived and there is a withdrawal from vonage. Yes, she made the mistake of giving them our bank account number for auto withdrawal. So she calls back. this time asks to speak to a supervisor. She is told NO PASSWORD, NO HELP. OR if you can tell us how much we withdrew from your account to prove who you are, we might help you. So she reads the amount right off the bank statements. she is then told NOPE, that is not the amounts we have here. Sorry we won't close your accounts.
My wife called them 6 separate times trying to close the account. She never got anywhere with them. And why would they ? They already had our bank account number. so theoretically they could charge us for service forever. And just refuse to close the account. As I have read from several other customer that is their MO. I did finally get rid of these losers. I had to close the bank account. So when they went to get their next illegitimate withdrawal the door was slammed on them. But in the end I lost the number i was trying to preserve in the first place by using their service.
This was a few years ago, and now and my wife just got a call from a collection agency working for vonage. Not a real problem, I used to own a collection agency, so I know how to keep them away and they STILL won't be seeing any more of my money. But I'm pissed about the whole situation all over again. So I am all for suing vonage for their practices. I am also going to start sharing and posting this story on at least one new forum per day.
I know I won't run them out of business. But I can EDUCATE / scare potential customers away with the TRUTH. And I plan on doing so until I feel better, or vonage comes to the table and makes this right. I don't think either one of those things are going to happen any time soon. So I am planning a long reign of BAD press.
They can advertise all they want, you can't advertise away bad press. People find it, friends and family talk. I expect eventually they will have to change their slimy crap name. like USwest to Qwest then to Century link, Etc. Start running vonage. NEVER GIVE vonage YOUR BANK OR CREDIT CARD NUMBERS.
This report was posted on Ripoff Report on 09/07/2012 01:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-REFUSED-to-cancel-service-kept-billing-bank-account-Had-to-close-bank-account-In-937815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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