- Report: #201752
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonagehttp://www.vonage.com Internet U.S.A.
Vonage VoIP RIPOFF VIEW MY ACCOUNT NATIONWIDE INTERNET
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Although I was MOVING in May/June 2006, I didn't want to end service before a year was up so I paid for an ENTIRE MONTH OF SERVICE THAT I DID NOT USE.
According to my understanding of billing cycles, I was PAID THROUGH JULY 14, 2006. STILL THEY DISCONNECTED SERVICE THE MINUTE I CALLED ON JULY 12, 2006 AND SAID I WAS NOT ACTIVE FOR A TOTAL OF ONE YEAR.
IF I WOULD HAVE WAITED, THEY WOULD HAVE BILLED ME FOR ANOTHER MONTH OF SERVICE SO EITHER WAY THEY WOULD GET MONEY.
Because I didn't want to get charged for another month of service on July 15, 2006, I called on July 12, 2006 to cancel my account and was informed that I would be charged $39.99 as my account was not "active for a year".
Regardless that I WAS PAID TO THE END OF MY YEAR; THEY STILL DISCONNECTED SERVICE THE MINUTE I CALLED, rather than schedule disconnection for the END OF THE PERIOD ALREADY PAID!
They also don't tell you that when you're being charged the $39.99 that it is taken out INSTANTLY of your account. If I didn't have money in my account they would have over drafted my bank account.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 07/18/2006 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-VoIP-RIPOFF-VIEW-MY-ACCOUNT-NATIONWIDE-INTERNET-201752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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