- Report: #810353
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonage Vonage has made 2 unauthorized charges to my bank account. Vonage has refused to refund the money that they stole from me for services that I did not use. Vonage has one of the worst customer service Internet, Internet
*Consumer Suggestion: File reports
*Consumer Comment: Please clarify something....
Vonage has made 2 unauthorized charges to my bank account.
Vonage has refused to refund the money that they stole from me for services that I did not use.
Vonage has one of the worst customer service departments of a service oriented company and this will be their demise if enough people complain.
When a company repeatedly makes unauthorized charges to someones account it is THEFT and FRAUD.
I advise anyone who wishes to cancel their account to document the dates, times, and the duration of any calls to Vonage; record the names and ID numbers of anyone you speak with, and file a complaint with the FCC, this site, other scam sites, and yourbank or credit card company.
You should also file a chargeback and dispute any charges made to your account after it is canceled.
These types of companies need to be held accountable for their actions and their policies.
This report was posted on Ripoff Report on 12/16/2011 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-Vonage-has-made-2-unauthorized-charges-to-my-bank-account-Vonage-has-refused-to-r-810353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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