ED Magedson – Founder
I have been a Vonage customer for over 4 years. Due to requirements to have a land line rather than VOIP for a job I am working, I requested to cancel service. I was told that there would be a charge of 80 something dollars to cancel because I received new equipment in May.
The reason I received new equipment is because my old equipment was not working and replacing equipment was the only solution they had to fix it. If I had known they would charge me $80 when disconnecting I would have just disconnected at that time.
As the customer, I do not understand why I have to suffer for the companies inability to fix a problem without replacing the equipment.
I talked to one Account Manager that told me I could return the equipment and they would credit back the charge. However, she said they would have to charge my account at the time I was talking to her to discontinue service. I discussed mailing the device before cancelling to expedite the credit and she said to just call back when I was ready to do that since I was in my car at the time.
I called back after returning home and the person I spoke to told me I could return the equipment but that they would not credit my account for the $80. This is a complete Rip OFF.
This report was posted on Ripoff Report on 11/16/2010 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-charges-customer-of-6-years-80-to-disconnect-because-equipment-was-replaced-to-fix-662767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.