• Report: #662767

Complaint Review: Vonage

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  • Submitted: Tue, November 16, 2010
  • Updated: Sun, March 06, 2011

  • Reported By: Cheri G. — Florence Alabama United States of America
Vonage
Internet United States of America

Vonage charges customer of 6 years $80 to disconnect because equipment was replaced to fix a problem. Internet

*Consumer Suggestion: BBB or Class action

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I have been a Vonage customer for over 4 years. Due to requirements to have a land line rather than VOIP for a job I am working, I requested to cancel service. I was told that there would be a charge of 80 something dollars to cancel because I received new equipment in May.

The reason I received new equipment is because my old equipment was not working and replacing equipment was the only solution they had to fix it. If I had known they would charge me $80 when disconnecting I would have just disconnected at that time.

As the customer, I do not understand why I have to suffer for the companies inability to fix a problem without replacing the equipment.

I talked to one Account Manager that told me I could return the equipment and they would credit back the charge. However, she said they would have to charge my account at the time I was talking to her to discontinue service. I discussed mailing the device before cancelling to expedite the credit and she said to just call back when I was ready to do that since I was in my car at the time. 

I called back after returning home and the person I spoke to told me I could return the equipment but that they would not credit my account for the $80. This is a complete Rip OFF.


This report was posted on Ripoff Report on 11/16/2010 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/internet/Vonage-charges-customer-of-6-years-80-to-disconnect-because-equipment-was-replaced-to-fix-662767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

BBB or Class action

AUTHOR: Cj - (U.S.A.)

Good luck. Go to the BBB or get on board with the class action if you have lost money to them that needs to be refunded. The manufactured a contract on our account between us and them that WE NEVER HAD with them! Vonage is literally stealing money from their customers! Never sign up with Vonage. Good luck. 
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