Deegan
  • Report: #275851

Complaint Review: Vonage

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  • Submitted: Mon, September 24, 2007
  • Updated: Mon, September 24, 2007

  • Reported By:Norcross Georgia
Vonage
Nationwide U.S.A.

Vonage Pulling Teeth is Easier than Cancelling Vonage Service!! Nationwide

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I tried to cancel my Vonage account back in July, and the guy I talked to (after waiting on the phone for 20 minutes) politely told me that if I stayed on for a year, then I wouldn't be charged a disconnect fee. Well, that year just ended on September 21st, so I called to cancel today and someone picked up within 10 minutes.

I told him I wanted to cancel, and he proceeded to pitch a discount and free service. I told him I didn't use the account and I wanted to cancel. He repeated the offer. I asked him what part of "No thanks, I just want to cancel the service" did he not understand? He then started explaining how much money I'd be saving and how I could use the phone for emergencies, yadda, yadda, yadda. I wasn't even listening!! Couldn't tell you a word of what he said, because I WASN'T INTERESTED!! These people just don't get that do they?!

So after five rounds of me saying, "I don't care what you've got to offer, just cancel my account please!" I finally had to hang up on him. I am not sure what to do at this point, since they just wouldn't cancel my account.

Besides sicking my husband on them (which is my next step), I guess I'll have to go to my credit card company and tell them to block Vonage from trying to bill us again.

I HATE VONAGE!! It is a total scam of a service, if you could even call it that!

Steph S
Norcross, Georgia
U.S.A.

This report was posted on Ripoff Report on 09/24/2007 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/nationwide/Vonage-Pulling-Teeth-is-Easier-than-Cancelling-Vonage-Service-Nationwide-275851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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