ED Magedson – Founder
Vonage Unrequested Cancellation and Porting of Number to Another Provider Nationwide
Vonage has royally messed up my home phone account. Got an email of confirmation of cancellation of service and porting over to another provider. I never requested them to do that. So they have SOLD a new account to me with a temporary number that should be operational within 24-48 hours. Meanwhile, they have created a 'ticket' to investigate what happened to my old number. I requested my old number back and they said it could take up to 72 hours for them to find out what happened. So if you have my old number, please message me and I will give you my 'new' temporary number, that might work tomorrow or Saturday. I think it is crazy that they are charging me to set up a 'new' account when I never asked them to close the other account (and yes, my payments were up to date).
This report was posted on Ripoff Report on 08/21/2014 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/nationwide/Vonage-Unrequested-Cancellation-and-Porting-of-Number-to-Another-Provider-Nationwide-1171508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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