- Report: #216948
Report - Rebuttal - Arbitrate
Complaint Review: Vonage
Vonagehttp://www.Vonage.com Nationwide U.S.A.
Vonage Vonage headache ripoff Nationwide Internet
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I wished I came across this site before I got myself involved with Vonage. I received their package last Friday and looked forward to saving money. I installed the equipment step by step with no trouble. I noticed that the Vonage black box power button kept blinking, the ethernet and the phone1 functions wouldn't light up. I was puzzled and knew I did everything correctly. So I did everything again and the problem remained.
The fun began when I contacted technical support. I was told to do a few steps to see where the error was coming from. It went on for a half hour and the tech said it sounded like there's something wrong with the Vonage equipment. So I was transferred to someone else. It was another tech which prompted me to do the same steps. I told him I went through this already, but I was ignored. It took another half hour.
Same steps were taken but this time a new problem occurred. The DSL I have, the light for Ethernet wouldn't come on anymore. I freaked out. I couldn't go online! I told technical support that I had no trouble going online prior to all of this. He insisted that my computer was causing the problem. I was livid.
I had my friend check it out and my computer is fine, but guess what, the Vonage error remained.
I am completely turned off with Vonage and cancelled my account. I was charged for cancellation.
I wished I never switched to Vonage.
Boonton, New Jersey
This report was posted on Ripoff Report on 10/21/2006 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/nationwide/Vonage-Vonage-headache-ripoff-Nationwide-Internet-216948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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