• Report: #1139884

Complaint Review: Vortron hosting

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  • Submitted: Fri, April 18, 2014
  • Updated: Sun, April 27, 2014

  • Reported By: MathewConnor — Las Vegas Nevada
Vortron hosting
Internet USA

Vortron hosting Vortron.co.uk SCAM! Non-Service - Do Not Give Refunds SCAM! Internet

*Author of original report: Vortron.co.uk is not a fraud! I was talking about another company

*Consumer Comment: Vortron is NOT a bad company

*Consumer Comment: No problems with Vortron

*REBUTTAL Owner of company: This Report is false and not about my company, The company is based in the UK. We also do not accept Card Payments and it has to be another company or a scam

*REBUTTAL Owner of company: Do not believe this, has happened.

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I went to the site and a young man kris helped me all the way to checkout then I got it then he said that il not getting nothing cause that's what I paid for I'm like what?!?!? I just paid 60$ then later I had 1000$, 500$, and more charges from them they have ripped me off and have also commited fraud! Guys do not choose Vortron Minecraft Hosting!!!! They are Non-Service! Vortron Hosting has no support at all.....


This report was posted on Ripoff Report on 04/18/2014 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vortron-hosting-/internet/Vortron-hosting-Vortroncouk-SCAM-Non-Service-Do-Not-Give-Refunds-SCAM-Internet-1139884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

Vortron.co.uk is not a fraud! I was talking about another company

AUTHOR: MathewConnor - ()

The people at Vortron Hosting got in contact with me and I have managed to sort out the issue with them. It turns out I was talking about another company and this company is 100% clean. They offered me free hosting for 1 month and so far it is amazing. I cannot believe how nice this company has been to me after me blaming it all on them. I definatly recommend this host to everyone and I would like to formally apologise to all the staff and the Owner importantly for the bad publicity I brought to this company.

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#2 Consumer Comment

Vortron is NOT a bad company

AUTHOR: jedk1 - ()

I have atleast 5 servers with Vortron and plan on buying atleast 2 more. The company provides a reliable service at a reasonable price. I have had 0 problems with vortron and its been the best hosting company I've ever used. To see them being slandered like this is disgusting.

Whats more... I wasn't even aware there is a package for $60...

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#3 Consumer Comment

No problems with Vortron

AUTHOR: Fhbgsdhjfbl - ()

I am a customer of Vortron, and on my behalf, they have never, ever, scammed me, or anyone that I know of that uses Vortron.

They're trustworthy

I have no issues with Vortron at all.

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#4 REBUTTAL Owner of company

This Report is false and not about my company, The company is based in the UK. We also do not accept Card Payments and it has to be another company or a scam

AUTHOR: Vortron - ()

It appears that somebody has fraudulently represented themselves as Vortron Hosting. They have taken payment into their account which has nothing to do with this company. We only take paypal payments and are based in the UK and not registered in the Jonesboro location. We are very concerned that this has happened as we believe ourselves to be a very reputable company. We do hope that the person who has taken this money will be found and prosecuted.

For all customers who have concerns, please make sure you are buying directly from Vortron.co.uk and make paypal payments.

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#5 REBUTTAL Owner of company

Do not believe this, has happened.

AUTHOR: Vortron - ()

Hello to whom this may concern,

I came across this page and noticed you had filed a scam report against us, I have looked through all our transactions and I am going to explain the following. Firstly, We do not accept credit card or debit card through our website, and never have. We don't plan on accepting it anytime in the future unless there is an increasing demand.

Secondly, Vortron is an UK based company (vortron.co.uk), all payments go to our UK paypal, all statements state "Paypal: Vortron" or something along the lines. It has our UK address on our paypal and is linked straight into our website. All our payments from the official company go through our WHMCS (widely used by 4,000+ hosts and companies around the world). Once Paypal payments have been made we instantly credit the service. If it states "Jonesboro", you should have gone into our website and checked. It clearly states at the bottom on the website "Suite 3 Middlesex House, Rutherford Close, Stevenage, Hertfordshire, SG1 2EF". That is where our companies offices are and that it where the paypal is registered to.

Thirdly, We have 24/7 Support and if you felt there was an issue, you can contact one of our team inside the Support Ticket button and replies are around 4 minutes at this current time and have not got higher than 40 minutes. There is a proper support team which all know what they are doing.

Fourthly, all our customers are very happy with our services, I am unsure where you got this "Kris" employee from? But I am highly sure, you have been in contact with another company and not Vortron.co.uk!

If you have any queries or want to get in contact with me and my company and to see how we perform to our customers and I can give you a long list of customers servers who would be very willing to back us on this one. All our services are 24/7 and are hosted on dedicated platforms with full Multicraft support. All our customers are very happy with the services we provide and never in the life of our company have we invoiced anyone over the amount of $300 into their paypal. We have made no credit/debit card processes so as an official representative of Vortron.co.uk I am allowed to say, your allogations are 100% incorrect and please check the company you are about to report scam against before you do so.

 

Kind Regards,

Director and Founder of Vortron.co.uk

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