- Report: #1056164
Report - Rebuttal - Arbitrate
Complaint Review: Vrotels
Vrotels Refused to refund my deposit New York New York
*Consumer Comment: Really?
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May 13, I contacted Vrotels' booking agent Kim( don't know her last name) and requested a cancellation of my reservation for 5 nights in NY from June 30 - July 5 because of essential surgery on my right foot. With my request, I also enclosed my doctor's order that I can't climb any stairs for several months. Later, I found out the flat that I reserved is on 4th floor, and there is no elevator.
According to the rental contract, once payment are made, they are not refundable. Therefore, I requested another flat either has no stairs or has an elevator. Unfortunately, the replacement flat that Kim booking agent offered costs much more than I can afford. I was surprised and dismayed, to say the least.
It is unethical and illegal for a hotel business to charge consumers without providing them suitable accommodations. Because they are apparently unable to find accommodations at the same price, I am requesting a full refund.
This report was posted on Ripoff Report on 06/03/2013 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vrotels/Internet-New-York/Vrotels-Refused-to-refund-my-deposit-New-York-New-York-1056164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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