Vw Volkswagen Vw Of America
Elmhurst, Illinois U.S.A.
Vw Volkswagen Disaster to own a new or old vw no parts no service no answers Elmhurst Illinois
*Consumer Suggestion: Simple
What Junk! I own a large repair shop near Chicago and each time a VW enters we shiver. Getting parts are ridiculous. Every time you disconnect the battery and reconnect it you have to pray that it will start and then enter the game of try to get all the warning lights turned off, Radio has to be recoded too. On may occasions we have to return the car to the dealer to have the computer scanned and all the trouble codes cleared just because the battery was disconnected and or service work was done. This comes at a large cost as well as a major inconvenience. Why wouldn't they build the car with a simple re-set button? Because you have to return to the dealer for a EXPENSIVE 5 minute treatment. The dealer makes you wait in their nice waiting room so you get your moneys worth. Recently we repaired a new Touareg and trying to get parts is impossible. after several weeks of delays VW of America customer service wont tell me when the seat belts will get to America. " we cant tell you when the parts will arrive because you don't own the car" strange for them to say that as I am the one who is paying for the parts. They collected the $8000.00 from me for the parts purchased so far however they think this is a big SECRET as to when the seat belts will arrive. Now my customer sits without a drivable car and VW holds the secret from anyone to know. I dont know anyone who would buy one of these cars if they knew this nonsense up front. My customer is aggravated with the lack of concern from VW, and has no car to drive while we wait for the big secret to be revealed. Sad but this used to be a pretty good car years ago.
Villa Park, Illinois
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