- Report: #340994
Complaint Review: Vw Volkswagen
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| Vw Volkswagen Vw Of America
Elmhurst, Illinois U.S.A. |
|
Vw Volkswagen Disaster to own a new or old vw no parts no service no answers Elmhurst Illinois
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What Junk! I own a large repair shop near Chicago and each time a VW enters we shiver. Getting parts are ridiculous. Every time you disconnect the battery and reconnect it you have to pray that it will start and then enter the game of try to get all the warning lights turned off, Radio has to be recoded too. On may occasions we have to return the car to the dealer to have the computer scanned and all the trouble codes cleared just because the battery was disconnected and or service work was done. This comes at a large cost as well as a major inconvenience. Why wouldn't they build the car with a simple re-set button? Because you have to return to the dealer for a EXPENSIVE 5 minute treatment. The dealer makes you wait in their nice waiting room so you get your moneys worth. Recently we repaired a new Touareg and trying to get parts is impossible. after several weeks of delays VW of America customer service wont tell me when the seat belts will get to America. " we cant tell you when the parts will arrive because you don't own the car" strange for them to say that as I am the one who is paying for the parts. They collected the $8000.00 from me for the parts purchased so far however they think this is a big SECRET as to when the seat belts will arrive. Now my customer sits without a drivable car and VW holds the secret from anyone to know. I dont know anyone who would buy one of these cars if they knew this nonsense up front. My customer is aggravated with the lack of concern from VW, and has no car to drive while we wait for the big secret to be revealed. Sad but this used to be a pretty good car years ago.
Rick
Villa Park, Illinois
U.S.A.
Rick
Villa Park, Illinois
U.S.A.
This report was posted on Ripoff Report on 06/17/2008 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vw-Volkswagen/Elmhurst-Illinois-60181/Vw-Volkswagen-Disaster-to-own-a-new-or-old-vw-no-parts-no-service-no-answers-Elmhurst-Illi-340994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Been in the jewelry business for 24+ years. There are several watch companies that are horrible to deal with and almost impossible to get parts from. I refuse to take those watches in for for repair at my shop. SIMPLE. Rather then have the customer pissed at me, I simply tell them I can't get parts for their watches, tell them why and respectfully refer them to the local "authorized" dealer. Let him deal with all the problems caused by the MFG. The MFG created the problem, let them deal with it.
MOST customers want the truth up front. Many come back to me and tell me what a hassle it was to deal with the "authorized" dealer and IF they had know what a pain in the a** it was going to be, they would have never bought that brand of watch in the first place. The customer is mad at the "authorized" dealer and the MFG, not me. Let your customer be mad at the VW dealer and VW of America. You'll keep your customers longer. Really, how much do VW's account for your total percentage of business? When enough word gets around, people will quit buying VW's. We leased a 2001 Jetta for 3 years and it had more problems then any vehicle I've ever had, in my 40 years of driving.
MOST customers want the truth up front. Many come back to me and tell me what a hassle it was to deal with the "authorized" dealer and IF they had know what a pain in the a** it was going to be, they would have never bought that brand of watch in the first place. The customer is mad at the "authorized" dealer and the MFG, not me. Let your customer be mad at the VW dealer and VW of America. You'll keep your customers longer. Really, how much do VW's account for your total percentage of business? When enough word gets around, people will quit buying VW's. We leased a 2001 Jetta for 3 years and it had more problems then any vehicle I've ever had, in my 40 years of driving.
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